Service Manager

Turning Point; Leyland; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

34 days holiday

Total reward package

Progression opportunities

Job summary

Turning Point is seeking an experienced Service Manager – Ofsted Registered to lead our supported accommodation for young people across Chorley and Leyland. You will ensure high standards of quality, safety and leadership in services registered with Ofsted.

You will recruit and develop teams, oversee safeguarding, handle budgets, audits and compliance, and work with commissioners to secure sustainable, person-centered outcomes. Strong communication and change-management skills are essential.

Qualifications

• Experience as an Ofsted Registered Manager.
• Experience with young people, ideally in supported accommodation or similar.
• Strong knowledge of Ofsted regulations, safeguarding, and statutory frameworks.
• Proven track record of managing quality, compliance and inspections.
• Strong people leadership skills with ability to coach, challenge and develop teams.
• Clear, confident communication that blends support with challenge.
• Commitment to reflection, learning and service improvement.
• Experience leading teams through change, even when it is complex or uncomfortable.

Responsibilities

• Ensure full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality Standards.
• Lead high-quality services that are consistently safe, effective, and inspection-ready.
• Recruit, develop, and retain teams through safe recruitment, induction and coaching.
• Manage budgets, spend, agency usage and housing benefit income while balancing sustainability.
• Drive continuous improvement through audits, service observations and quality assurance.
• Maintain accurate, secure records with clear audit trails.
• Build strong relationships with commissioners, local authorities and community agencies.
• Oversee referrals, move-in procedures and move-on planning.

Skills

Ofsted Leadership

People Leadership

Compliance & Safeguarding

Budget Management

Stakeholder Engagement

Education

Level 5 Diploma in Leadership & Management

Job description

Job Introduction

Service Manager – Ofsted Registered

At Turning Point, we support people across The UK with mental health, substance use and learning disabilities. As an Ofsted Registered Service Manager, you will make a real difference to individual’s quality of life as you engage with people to improve their daily living skills. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us.

Main Responsibilities

As the Ofsted Registered Manager, you will have overall responsibility for the quality, safety, leadership, and performance of our supported accommodation services for up to 30 for Young People. The support is provided in 4 locations in Chorley and Leyland, 3 of which are registered with Ofsted to support up to 24 under 18-year-olds. You will create person‑centred environments where young people feel supported, confident and motivated to build their independence.

Key responsibilities include:

• Being the Ofsted Registered Manager, ensuring full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality Standards
• Leading high‑quality services that are consistently safe, effective, and inspection‑ready
• Creating an inclusive and positive culture for the teams and Young People
• Recruiting, developing, and retaining teams through safe recruitment, strong induction, and ongoing coaching
• Ensuring staff understand the supported accommodation model and work within clear professional boundaries, ensuring a shared vision of goals for the Young People in the services
• Delivering high‑quality supervision focused on wellbeing, safeguarding, reflection, and performance
• Leading safeguarding practice and ensuring all concerns are identified, recorded, reported, and escalated appropriately
• Completing statutory notifications accurately and within required timescales
• Driving continuous improvement through audits, service observations, and quality assurance activity
• Maintaining accurate, secure, and compliant records with clear audit trails
• Managing budgets effectively; monitoring spend, forecasts, agency usage and housing benefit related income
• Balancing financial sustainability with excellent person‑centred outcomes for young people
• Building strong, trusted relationships with commissioners, local authorities, and community agencies
• Ensuring effective referrals, assessments, move‑in procedures and move‑on planning

The Ideal Candidate

You’ll be an experienced leader who can lead teams within the services to achieve person‑centred support with a shared belief in the potential of young people living in the services. You will need to be able to work effectively under pressure, ensuring goals and deadlines are consistently met.

You will need to have:

• Experience as an Ofsted Registered Manager
• Experience working with young people, ideally within supported accommodation or similar settings
• Strong knowledge of Ofsted regulations, safeguarding, and statutory frameworks
• A proven track record of managing quality, compliance, and inspections
• Strong people leadership skills, with the ability to coach, challenge, and develop teams
• Clear, confident communication that blends support with challenge when required
• A commitment to reflection, learning, and service improvement
• Experience of leading teams through change, even when it is complex or uncomfortable
• Detailed knowledge and experience of working under different landlord arrangements with varying housing related responsibilities and accountabilities

It Is desirable that you have:

• Level 5 Diploma in Leadership and Management (or working towards)
• Experience supporting service growth or transformation

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not‑for‑profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Why Join Turning Point?

• A chance to lead meaningful services that genuinely change lives
• Strong organisational support and opportunities for progression
• The opportunity to influence services, shape teams, and drive improvement

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point