Service Manager
British Pregnancy Advisory Service (BPAS)
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Benefits offered by this job
Job summary
BPAS Leeds and Bradford are recruiting a Service Manager to lead our termination of pregnancy services, ensuring high quality, patient-centred care across both units.
You will motivate clinical and non-clinical staff, manage capacity and budgets, and maintain strong relationships with local commissioners and the CQC to meet regulatory standards. This 12-month FTC covers maternity leave and requires flexible hours across two sites.
Qualifications
- Proven managerial experience leading teams in healthcare or similar settings.
- Experience managing annual budgets and unit expenditure.
- Experience working with regulatory bodies (CQC, Care Act) and commissioners.
- Knowledge of Care Quality Commission requirements and patient safety standards.
Responsibilities
- Deliver a patient-focused, high-quality standard of care across BPAS units.
- Monitor and improve patient safety incidents and complaints; report outcomes.
- Develop annual budgets and control unit expenditure to maximise contribution.
- Co-ordinate between units and BIC to optimise appointment scheduling and contracts.
- Monitor clinical practitioners against guidelines and initiate remedial action as needed.
- Maintain Duty of Candour with patients following incidents; seek guidance as needed.
Skills
Education
Job description
*This role is on a 12m FTC covering maternity leave
Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service?
Would you like to be part of a professional team delivering high quality abortion care supported by a comprehensive training package?
BPAS are looking for a Service Manager (we call them Treatment Unit Manager's here!) to lead our reproductive health services in our Leeds and Bradford units.
It doesn't matter if you have a commercial, corporate, or clinical background, you'll be able to use your leadership & managements skills to ensure BPAS services are delivered effectively.
You’ll be responsible for ensuring the provision of a responsive termination of pregnancy service that is high quality and patient-focused by motivating, engaging, & managing clinical & non-clinical staff effectively.
You’ll actively manage capacity by utilising your team to ensure appointment templates are aligned to facilitate this. You’ll also work to ensure the services provided in your clinic, including a surgical termination service, maintain high standards of patient care in line with BPAS policies & procedures.
You will also maintain positive relationships with our external stakeholders including local commissioners and the Care Quality Commission (CQC) ensuring the unit is managed in line with regulatory requirements.
- Ensure the delivery of a patient-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.
- Monitor and investigate patient safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
- Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets in order to maximise unit contribution to BPAS finances.
- Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.
- Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.
- Initiate Duty of Candour contact with patients following any relevant incident, seeking support/direction as needed from the Quality Matron and OM.
- Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from any regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive.
The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently.
With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations.
You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills.
You will also bring;
- Previous managerial experience managing people and financial resources.
- Experience in a healthcare setting although highly desirable is not essential
- Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues.
- Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety
- HND or Degree, DMS or other post-graduate management qualification
A full job description and further information can be downloaded from the right hand side of the NHS Jobs advert.
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
BPAS Leeds - Unit 5 Landmark Ct, Elland Rd, Beeston, Leeds LS11 8JT - base unit
BPAS Bradford - The Ridge Medical Centre, Cousen Rd, Bradford BD7 3JX
Salary £43,988 - £53,187 per annum, depending upon skills and experience. Plus an additional £500 per annum for the satellite unit
Working Pattern Flexible during business hours over Monday to Saturday
All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
- A Level standard of education or NVQ3 or equivalent
- HND or Degree, DMS or other post-graduate management qualification
- Able to demonstrate excellent problem solving, time management, negotiation, and leadership skills
- Knowledge of Healthcare Commission and Care Act 2000
- Knowledge of fertility and womens issues
- Previous managerial experience, managing people, setting targets & objectives for your team
- Managing financial resources including annual budgets and monitor and control expenditure
- Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety
- Experience of working in a healthcare setting
- Do you support a woman's right to choose abortion?
- Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
- Are you aware we are unable to offer visa sponsorship for this role?
- This role is for 36 hours per week at our units in Leeds and Bradford over Monday to Saturday. Can you commit to this working pattern and travelling to both units?
- Are you aware this role is on a 12 month fixed term contract covering maternity leave?
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