Service Manager

Kingston Bereavement Support; Kingston upon Thames; On-site; GBP 45,000 - 65,000; Full time

Job summary

Kingston Bereavement Support (KBS) is seeking a Service Manager to provide strategic leadership for a high-quality bereavement service in Kingston Upon Thames. You will lead learning, drive service improvements and build strong partnerships with local GPs, funders and community groups.

The role requires demonstrated leadership, experience in staff development, and ability to evaluate service delivery while ensuring equal opportunities.

Qualifications

• Demonstrable leadership skills.
• Adept at establishing and sustaining productive partnerships.
• Experience of managing experienced staff including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.
• Knowledge of fundraising through grants and other channels.

Skills

Leadership

Partnerships

Staff management

Service evaluation

Operations

Fundraising

Job description

Service Manager

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

The Service Manager will provide strategic leadership in the development and delivery of a high-quality service for our clients. This role will drive continuous learning, service improvements, and strong partnership engagement to ensure that KBS provides the best support possible. We are looking for a committed and passionate person who can work as part of a small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will have/be:

• Demonstrable leadership skills.
• Adept at establishing and sustaining productive partnerships.
• Experience of managing experienced staff including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.
• A knowledge of fundraising through grants and other channels.

Closing date – Midday Wednesday 7th October Interview date – Wednesday 14th October