Service Manager

Langdon; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Kisharon Langdon UK is seeking a Service Manager in North West London to oversee a team of support workers and provide person-centred services. The role involves writing care plans, rota planning, and performance management, in partnership with the Registered Manager to meet strategic objectives.

The post requires NVQ Level 3 in Health and Social Care, rota planning experience for a 24/7 rota, and experience in financial management. A full, clean driving licence and vehicle use are expected.

Qualifications

• NVQ Level 3 or higher in Health and Social Care.
• Experience in rota planning for 24/7 services.
• Experience with financial management and budgeting.

Responsibilities

• Organise and write care and support plans and risk assessments with the Registered Manager.
• Ensure day-to-day operations meet service requirements and quality standards.
• Deputise for the Registered Manager in their absence and manage staff rosters.
• Ensure adequate staffing levels and resources to support members.

Skills

Rota planning

Financial management

Budget control

People management

Driving licence

Education

NVQ Level 3 Health and Social Care

Job description

Job Title: Service Manager

Salary: £31,936 - £35.027 per annum (dependant on qualification)

Hours: 36 hours per week

Contract: Permanent

Location: North West London

Kisharon Langdon UK has an exciting opportunity for a Service Manager to join their growing team in North West London, covering the Edgware (HA8) & Borehamwood (WD6) and surrounding areas.

Kisharon Langdon are a charity offering a wider breadth of services of enhanced quality, enabling us to better support people with a learning disability and autistic people and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with a learning disability and autistic people to thrive and realise their ambitions and aspirations.

Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.

The Role

The Service Manager is responsible for ensuring the organisation provides a person-centred service to all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care and support plans and rota planning. The post holder will also be responsible for team management for annual leave, appraisals, performance management and any employee relations issues. The Service Manager will work in partnership with the Registered Manager to deliver against all strategic objectives within the operations division.

The Service Manager is responsible for ensuring the organisation provides a person-centred service to all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care and support plans and rota planning. The post holder will also be responsible for team management for annual leave, appraisals, performance management and any employee relations issues. The Service Manager will work in partnership with the Registered Manager to deliver against all strategic objectives within the operations division.

Key Responsibilities

• To work alongside the Registered Manager, organising and writing care and support plans, and risk assessments. Also supporting staff to provide person centred services to our members, adhering to organisational policies and procedures and quality systems.


• To be responsible for the delivery of the service which takes into account all of the day-to-day operational requirements, and also quality measurements and monitoring.


• To deputise for the Registered Manager and be the responsible manager in their absence carrying out all the duties that this position entails.


• To ensure the service has the required level of resources to support members, including ensuring that the service is fully staffed according to agreed levels.


• To ensure that all members are aware of all social, recreational, and community opportunities and events and facilitate necessary access.

About You

Qualified to NVQ Level 3 or above in Health and Social Care, you will have experience in rota planning in line with contracted care needs across a 24-hours, 7-day rota. You will have previous experience of financial management, budget control, line management and working with adults with a learning disability and autistic people.

You will have the ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management. You will have working knowledge of regulatory body inspection processes and documentation, and of CQC fundamental standards including safeguarding procedures and processes.

You will have the ability to work flexibly and participate in the on-call rota as well as a full, clean driving licence and use of own vehicle.

What we offer:

• Qualified to NVQ Level 3 or above in Health and Social Care, you will have experience in rota planning in line with contracted care needs across a 24-hours, 7-day rota. You will have previous experience of financial management, budget control, line management and working with adults with a learning disability and autistic people.

Closing date

25th October 2026

Please Note:

We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

We cannot offer Visa Sponsorship at this time; all applicants will need to demonstrate the right to work in the UK.