Service Manager

Medical Update Online; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

21 days holiday per year

Company pension

Occupational sick pay

Employee assistance programme

Development and career progression

Job summary

Kisharon Langdon UK is seeking a Service Manager to lead a dedicated team in North West London. You will deliver person-centred services, write care and support plans, manage rotas and oversee annual leave, appraisals and performance management in partnership with the Registered Manager.

You will ensure appropriate resources, monitor quality, and uphold CQC standards while engaging with families and the local community. A full UK driving licence and right to work in the UK are essential.

Qualifications

• NVQ Level 3 or above in Health and Social Care is required.
• Experience in rota planning across 24-hour, 7-day operations.
• Ability to manage budgets and contribute to regulatory compliance.

Responsibilities

• Write care and support plans and risk assessments in partnership with the team.
• Manage day-to-day operational requirements and monitor service quality.
• Deputise for the Registered Manager during their absence.
• Ensure adequate resources and staffing to support members.
• Coordinate with families and the community to facilitate opportunities.
• Address employee issues fairly and apply safeguarding and CQC standards.

Skills

Team leadership

Communication

Regulatory knowledge

Education

NVQ Level 3 in Health and Social Care

Tools

Rota planning

Care and support plan writing

Budget management

Job description

Are you ready to lead a dynamic team and make a real difference in people's lives? Kisharon Langdon UK has an exciting Service Manager opportunity!

Location: North West London, NW9 6TD, covering Edgware (HA8) and Borehamwood (WD6)

Job Type: Permanent

Hours: 36 hours per week

Closing Date: 25th October 2026

About Us:

Kisharon Langdon is a charity providing comprehensive support services for people with a learning disability and autistic people and their families. We offer services spanning nursery and school through to further education, employment opportunities and supported living. While we serve the Jewish community, we celebrate diversity and welcome applicants from all backgrounds.

Service Manager - The Role:

As Service Manager, you will ensure the organisation delivers person-centred services to all members while building strong relationships with them, their families and the local community. You will supervise and manage a team of support workers, write care and support plans, manage rotas, and handle team management including annual leave, appraisals and performance management. You will partner with the Registered Manager to deliver strategic objectives across the operations division.

• Work alongside the Registered Manager to organise and write care and support plans, risk assessments and person-centred services while adhering to organisational policies and quality systems
• Manage day-to-day operational requirements, quality measurements and monitoring of the service
• Deputise for the Registered Manager and carry out all associated duties during their absence
• Ensure the service has appropriate resources and staffing levels to support members
• Keep all members informed of social, recreational and community opportunities and facilitate access
• Qualified to NVQ Level 3 or above in Health and Social Care with experience in rota planning across 24-hour, 7-day operations
• Previous experience in financial management, budget control, line management and working with adults with a learning disability and autistic people
• Ability to address employee issues fairly and consistently, with knowledge of CQC fundamental standards, safeguarding procedures and regulatory inspection processes
• Flexible worker able to participate in on-call rotas with a full clean driving licence and access to your own vehicle
• Right to work in the UK
• 21 days paid holiday per year, increasing with length of service, plus bank holidays and major Jewish festivals
• Company pension scheme
• Occupational sick pay after qualifying period, increasing with length of service
• Employee assistance and wellbeing programme with free access to independent advice and counselling
• Development and career progression opportunities

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

We cannot offer Visa Sponsorship at this time; all applicants will need to demonstrate the right to work in the UK.

Closing Date: 25th October 2026