Service Manager

Prospects; Ipswich; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Life Assurance

Learning & development opportunities

Diversity networks access

Health & wellbeing support

Job summary

Shaw Trust seeks a Service Manager to oversee the day‑to‑day delivery and overall performance of the Employment Adviser in Talking Therapies and Connect for Health social prescribing programmes. You will blend vision with strong people management to ensure delivery success.

You will supervise Senior Employment Retention Advisers and Team Leaders, build partnerships with NHS Trusts and commissioners, and ensure the employment service is integrated within NHS Talking Therapies teams.

Qualifications

• Experience in managing performance, quality and compliance in contracts or projects.
• Understanding of employment health services, Talking Therapies, and NHS interfaces.
• Ability to manage and supervise senior advisers and team leaders.
• Ability to travel regionally and support home-based work.

Responsibilities

• Oversee day-to-day delivery and overall performance of the Employment Adviser in Talking Therapies and Connect for Health.
• Provide regular supervision of Senior Employment Retention Advisers and Connect for Health Team Leader(s).
• Build partnerships with NHS Trusts, employment providers, VCSE providers and commissioners.

Skills

Social prescribing

Contract management

Performance management

Health sector knowledge

Job description

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

We are looking for a Service Manager who can oversee the day-to-day delivery and overall performance of the Employment Adviser in Talking Therapies and Connect for Health social prescribing programmes. Combining vision and direction with strong relationship building and people management skills, you will take accountability for project performance across our delivery. You will be responsible for managing Senior Employment Retention Advisers and Connect for Health Team Leader(s) which will involve providing regular supervision around employment and social prescribing practice issues, as well as support around complex staffing or caseload issues. Your role will involve building partnerships with local NHS Trusts, employment providers, VCSE providers and referral sources as well as maintain partnerships with stakeholder and commissioners. You will work in partnership with local Talking Therapies Service Managers/Team Leaders, ensuring the employment Service in integrated within the NHS Talking Therapies teams.

Essential

You will have:

• Understanding of the Employment Adviser in Talking Therapies service.
• Understanding of the social prescribing model.
• Relevant previous contract or project management experience focused on supporting performance, quality and compliance.
• Understanding of the practical impact of common health conditions on an individual’s ability to work.
• Understanding of the impact of wider social determinants on an individual’s overall wellbeing and/or mental health.
• Experience of achievement in a target-driven environment and ability to drive performance through focused performance management.

Location:

Home based with regional travel

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
• We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [e-mail]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.