Service Manager

Ahead Care Support And Housing; Greater London; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension up to 8%

Life assurance 3x salary

Job summary

Look Ahead is seeking a compassionate and resilient Service Manager for its Domestic Abuse service in Kent. The role is 2-year fixed term, offering £37,669 per annum for 40 hours per week. The post leads a team focused on safeguarding victims, with an emphasis on male victims and MARAC protocols.

You will oversee recording, casework management, safeguarding incidents, and partnerships with statutory and non-statutory bodies, while upholding health and safety and lone-working standards.

Qualifications

• Good knowledge of the criminal justice system and understanding of MARAC protocols.
• Experience of managing a team dealing with frontline high risk domestic abuse clients essential.
• Excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
• IDVA qualification essential for the role.

Responsibilities

• Ensuring all recording is completed including outcomes and closures in a timely manner.
• Developing multi agency partnerships with statutory and non-statutory partners in the sector.
• Carrying out regular supervisions with the team.
• Carrying out regular Casework Management with all staff.
• Completion of monthly case file audit.
• Oversight and management of IDVA caseloads in accordance with Safelives guidance.
• Managing and signing off the recording of safeguarding incidents.
• Oversight and sign off of client Safety and Support Plans and Dash Risk Assessments.
• Managing Commissioner expectations for the service.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.

Skills

Team leadership

Casework management

Multi-agency partnerships

Safeguarding

Record keeping

Male victims awareness

Domestic abuse knowledge

Education

IDVA qualification

Job description

We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values. £37,669.00 per annum, working 40 hours per week. 2 year fixed term contract. Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse. The post holder will be responsible for leading a team that keeps the safety of victims of domestic abuse at the core of all processes. You will have overall responsibility for all clients accessing the service. The post holder will have good knowledge of the criminal justice system and an understanding of Marac protocols. The manager will also raise awareness of male domestic abuse.

What you'll do:

• Ensuring all recording is completed including outcomes and closures in a timely manner.
• Developing multi agency partnerships with statutory and non-statutory partners in the sector.
• Carrying out regular supervisions with the team.
• Carrying out regular Casework Management with all staff.
• Completion of monthly case file audit.
• Oversight and management of IDVA caseloads in accordance with Safelives guidance.
• Managing and signing off the recording of safeguarding incidents.
• Oversight and sign off of client Safety and Support Plans and Dash Risk Assessments.
• Managing Commissioner expectations for the service.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times.
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team, IDVA qualification essential
• Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
• Experience of managing a team dealing with frontline high risk domestic abuse clients essential.