Service Manager

Vertu Motors plc; Glasgow; On-site; GBP 45,000 - 70,000; Full time

Job summary

Vertu Nissan Glasgow Central seeks a dynamic Service Manager to lead their Service Department. This role involves mentoring a team, improving customer satisfaction, and managing operations effectively. With a market-leading salary and extensive benefits, this position promises career progression and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Online rewards platform for discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record as a Service Manager or in a similar role.
• Experience in improving performance and profitability.
• Strong leadership skills to drive team objectives.

Responsibilities

• Implement processes to enhance customer satisfaction.
• Monitor and control costs as per business plan.
• Ensure adherence to manufacturer standards.

Skills

Leadership

People Management

Communication

Organizational Skills

Job description

VertuNissan Glasgow Central

Are you a dynamic, resilient, and experienced Service Manager ready for your next big challenge looking to joinone of the UK’s largest motor retailers?Here at Vertu Nissan Glasgow Central (the one with the iconic tower)we have the perfect role waiting for you. We are offering a market leading basic salary with an achievable OTE of £70,000 a company carand an excellent range of Company Benefits!

We're looking for an experienced and driven individual to lead our dynamic Service Department, where we handle an average of 30 customers a day. You’ll play a key role in mentoring and developing your team, helping them grow while consistently meeting targets and delivering exceptional service.

We have a stable and supportive management team that’s committed to making Vertu Nissan Glasgow Central fantastic place to work. With strong backing from senior leadership and a real focus on training and development, you’ll have the tools and support you need to succeed.

We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.

The main duties of this role are:

• To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
• To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• To ensure accurate collection and recording of customer data in line with Group standards.
• To ensure that the manufacturers standards are adhered to at all times.
• To make sure there is a safe working environment which is maintained.
• To monitor colleague performance.

The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.

You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity
• If you're ready to take the next step in your leadership journey, apply today and be part of a dealership that values progress, performance, and people.

#LI-JC1