Service Manager

Look Ahead Care, Support and Housing; England; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension up to 8%

Life assurance 3x Pensionable Salary

Job summary

Look Ahead Care, Support and Housing in Kent is seeking a compassionate Service Manager to lead our IDVA Domestic Abuse service, ensuring safety and high-quality support for victims. This role requires strong leadership, safeguarding focus, and knowledge of the criminal justice system and Marac protocols.

You will oversee a team, manage caseloads, and build effective partnerships with statutory and non-statutory partners while maintaining compliant safeguarding practices and reporting.

Qualifications

• IDVA qualification essential.
• Excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
• Experience of managing a team dealing with frontline high risk domestic abuse clients essential.

Responsibilities

• Lead a team to keep victim safety at the core of all processes.
• Oversee all clients accessing the service and ensure timely recording of outcomes and closures.
• Develop multi-agency partnerships with statutory and non-statutory partners.
• Conduct regular supervision and Casework Management with staff.
• Oversee safeguarding incidents recording and client Safety and Support Plans.
• Manage Commissioner expectations and relationships with partner organisations.

Skills

Team leadership

Criminal justice knowledge

Marac protocols understanding

Education

IDVA qualification

Job description

We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values.

£ 37,669.00 per annum, working 40 hours per week.

2 year fixed term contract.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse.

The post holder will be responsible for leading a team that keeps the safety of victims of domestic abuse at the core of all processes. You will have overall responsibility for all clients accessing the service. The post holder will have good knowledge of the criminal justice system and an understanding of Marac protocols.

The manager will also raise awareness of male domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Ensuring all recording is completed including outcomes and closures in a timely manner.
• Developing multi agency partnerships with statutory and non-statutory partners in the sector.
• Carrying out regular supervisions with the team.
• Carrying out regular Casework Management with all staff.
• Completion of monthly case file audit.
• Oversight and management of IDVA caseloads in accordance with Safelives guidance.
• Managing and signing off the recording of safeguarding incidents.
• Oversight and sign off of client Safety and Support Plans and Dash Risk Assessments.
• Managing Commissioner expectations for the service.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times.

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team

What you'll bring:

Essential:

• IDVA qualification essential
• Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
• Experience of managing a team dealing with frontline high risk domestic abuse clients essential.

About us:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021.

We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.