Service Manager

Next Steps LTD; Corby; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

28 days leave incl. bank holidays

DBS check funded

Loyalty rewards £50–£200

EE Perk 20% discount

Mental health & wellbeing support

Christmas closure

Job summary

Next Steps LTD is seeking a dynamic Service Manager to lead our services from our East Midlands office, with occasional travel to the Northants area. The role focuses on high-quality support, policy compliance, and person-centred planning.

You will participate in on-call duties and provide hands-on leadership as a role model for our team. The ideal candidate has at least two years of management experience in care, experience supporting individuals with learning disabilities and autism, and a

Qualifications

• Minimum of two years of management experience in the care sector.
• Experience supporting individuals with learning disabilities, mental health needs and autism.
• NVQ Level 5 in Health & Social Care is desirable.
• Strong time management, organisational skills, and ability to work independently.
• A strong role model demonstrating approachability, consistency, and leadership.

Responsibilities

• Lead by example, promoting transparency, accountability, and continuous improvement.
• Ensure high-quality support, compliance with policies, and person-centred planning.
• Ensure full compliance with CQC and local authority standards.
• Build and maintain strong relationships with families, key stakeholders, and professionals.
• Participate in the on-call rota and provide hands-on support when needed.

Skills

Management experience

Experience with learning disabilities

Leadership

Education

NVQ Level 5 in Health & Social Care

Job description

We are currently seeking a dynamic and dedicated Service Manager to lead our services, ensuring high-quality support and operational excellence. This role will primarily be based in our East Midlands office but will at times require travelling to our services in the Northants area.

Key Responsibilities:

• Lead by example, promoting transparency, accountability, and continuous improvement.
• Ensure high-quality support, compliance with policies, and person-centred planning.
• Ensure full compliance with CQC and local authority standards.
• Build and maintain strong relationships with families, key stakeholders, and professionals.
• Participate in the on-call rota and provide hands-on support when needed.

Key Skills & Experience:

• A minimum of two years' management experience in the care sector.
• Experience supporting individuals with learning disabilities, mental health needs and autism.
• A relevant qualification (e.g., NVQ Level 5 in Health & Social Care) is desirable.
• Exceptional time management, organisational skills, and ability to work independently.
• A strong role model, demonstrating approachability, consistency, and excellent leadership.

What We Offer:

• 20 days annual leave plus 8 bank holidays per annum
• Additional annual leave entitlement for long service
• Paid office closure over the Christmas period
• Pension scheme
• Opportunities for ongoing development and career progression
• Company-funded DBS check
• Loyalty rewards programme - receive £50 to £200 in recognition of your commitment
• Access to exclusive discounts across thousands of retailers, including shopping, dining, travel, leisure, entertainment and more
• Access to EE Perk - 20% discount for you, your friends and family on EE mobile, tablet, SIM only and broadband plans
• Confidential access to mental health and wellbeing support services

Please note: We are unable to provide visa sponsorship for this role. Applicants must be legally authorised to work in the UK without sponsorship.

Please be advised that this post is subject to satisfactory DBS check and references.