Service Manager

United Response; Totnes; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Enhanced sick and maternity/paternity

Wellbeing days

Blue Light Discount Card

Costco membership*

Free occupational health and wellbeing

Job summary

United Response in South Devon is seeking a Service Manager to lead established teams through change and to deliver high-quality care. You will oversee recruitment, supervision and performance, while ensuring staff feel supported, motivated, and equipped to deliver outstanding care.

You will also manage budgets and financial processes, ensure regulatory and safeguarding standards are met, and build strong relationships with internal teams, external agencies and the community to strengthen

Qualifications

• Experience as a leader in social care.
• NVQ Level 3 in Social Care Management (or equivalent).
• Strong knowledge of regulatory frameworks and compliance.
• Experience in managing budgets and financial processes.
• Excellent communication and relationship-building skills.
• IT literacy and confidence in using digital systems.
• Flexibility to work evenings, weekends, and on-call shifts as required.

Responsibilities

• Lead and develop your team, ensuring they feel supported, motivated, and equipped to deliver outstanding care.
• Oversee recruitment, supervision, and performance management.
• Take responsibility for financial management and budget adherence.
• Ensure compliance with regulatory and safeguarding standards.
• Build relationships with internal teams, external agencies and the wider community.

Skills

Leadership

Regulatory knowledge

Budgeting

Communication

IT literacy

Flexibility

Education

NVQ Level 3 in Social Care Management (or equivalent)

Job description

Service Manager

Salary: £35,000-£40,000 (Depending on experience)

Location: South Devon

Contract/hours: 37.5 hours per week

We are looking for a dynamic Service Manager to support established teams through change.

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Does your Leadership make a real impact? Then we want to hear from you.

As a Service Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to deliver outstanding care. Your role will involve overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take responsibility for financial management, ensuring budgets are carefully managed and financial processes are followed.

You will be instrumental in ensuring compliance with all regulatory and safeguarding standards, are kept to the highest standards of quality and safety. Building strong relationships with internal teams, external agencies, and the wider community will also be key to enhancing the support provided.

What you will bring

• Passion and experience as a leader in social care.
• NVQ Level 3 in Social Care Management (or equivalent).
• Strong knowledge of regulatory frameworks and compliance.
• Experience in managing budgets and financial processes.
• Excellent communication and relationship-building skills.
• IT literacy and confidence in using digital systems.
• Flexibility to work evenings, weekends, and on-call shifts as required.

In return, we will help you build a rewarding career along with the following benefits;

• Enhanced company sick and maternity/paternity pay
• Your wellbeing matters to us, so we provide 2 wellbeing days per year
• Access to Blue Light Discount Card and Costco membership*
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

United Response is not just a social care provider – we're a well-respected charity dedicated to championing the rights of people with learning disabilities, a utistic p eople and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Connected, Empowered, Driven and Bold.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.