Service Manager

Sunbelt Rentals Limited.; Cardiff; Presencial; GBP 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Company pension

Descripción de la vacante

Sunbelt Rentals Limited is seeking a Service Manager to support the Service Centre Manager, driving performance and excellence in customer service. You will coach the team, ensure policy compliance and uphold Health and Safety standards.

Join the UK’s leading equipment rental provider and contribute to a busy, high-output centre with a strong focus on safety and service quality.

Formación

• Previous supervisory experience in a fast-paced environment preferred.
• Excellent communication and organisational skills.
• Computer literate with knowledge of Microsoft Office.
• Strong understanding of Health and Safety practices at work.
• Self-motivated with high quality standards.
• Full driving licence.

Responsabilidades

• Support Service Centre Manager to manage all areas of a busy Service Centre.
• Drive the business forward to achieve targets and customer satisfaction.
• Coach and motivate the Service Centre team to deliver excellent service.
• Ensure compliance with contract administration procedures.
• Adhere to Health and Safety guidelines in all work processes.
• Deputise in the absence of the Service Centre Manager.

Conocimientos

Supervisory experience

Communication skills

Organizational skills

Health & Safety practices

Driving licence

Herramientas

Microsoft Office

Descripción del empleo

About The Role

We have a fantastic opportunity for a Service Manager to join the Sunbelt Rentals Team.

In the role of Service Manager you will assist the Service Centre Manager to manage all areas and aspects of a busy Service Centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved. You will be responsible for:-

• Supporting with the management of the Service Centre team in line with Company policies to maximise the performance of the Service Centre
• Ensuring compliance with Company’s contract administration procedures
• Coaching and motivating employees to get the best from your team and deliver an excellent service to all customers
• Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
• Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
• Deputise in the absence of the Service Centre Manager

What can we offer you in return?

You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To be considered for the Service Manager role, we’re looking for someone who has the following experience and attributes:-

• Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous
• Excellent communication and organisational skills
• Computer literate. Working knowledge of Microsoft Office
• Good understanding and experience of managing Health and Safety practices at work
• Self-motivated with the drive to succeed and to high quality standards
• Full driving licence.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also have access to a 24-7 employee assistance helpline, counselling services and financial wellbeing support.