Service Manager

The Bridge Project; Bradford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading charity organization in Bradford seeks a passionate Service Manager to oversee recovery services and lead a dedicated team. The role involves management of service delivery, team motivation, and ensuring compliance with policies. This is a full-time permanent position that offers competitive benefits, including a 4% pension contribution and personal development opportunities.

Benefits

4% pension contribution

Generous annual leave entitlement

Employee assistance scheme

Life insurance

Monthly team wellbeing sessions

Mindfulness activities for staff

Qualifications

• 4 years full time or equivalent experience in management.
• Good understanding of contract management.
• Knowledge around trauma informed care and safeguarding.

Responsibilities

• Lead teams working across the New Vision Bradford portfolio.
• Direct line management responsibility for Team Leaders.
• Produce monthly operational reports and deliver presentations.

Skills

Leadership

Interpersonal Skills

Negotiation

Performance Management

Adaptability

Job description

Team: New Vision

Responsible To: Deputy Director of Operations

Closing Date: Monday 14th July 2025

About the Role

New Vision Bradford is a partnership between the Bridge Project, Project 6 and Waythrough. Under this umbrella, the partnership delivers an adult substance misuse service for the Bradford and Craven District, aiming to help people tackle the misuse of alcohol and drugs and reduce risk taking behaviours through dedicated prevention, intervention, and support.

We have an exciting opportunity for an experienced professional to join our operational management team as Service Manager, to lead teams working across our New Vision Bradford portfolio. This is a permanent full time role, working 37.5 hours per week.

New Vision Bradford offers a range of support for people experiencing issues with substances from across Bradford, Keighley, Bingley, Ilkley, Shipley and across the district. This role will have direct line management responsibility for Team Leaders within the Bridge areas of delivery, which spans the breadth of recovery services including (but not exclusive to) early intervention, recovery coordination (opiates), volunteering, recovery community development and rough sleepers.

We are looking for someone who is adaptable to work across a range of services, who is an experienced leader, with 4 years full time or equivalent experience in management, as well as having a good understanding of contract management and performance management.

You will be an ideal fit if you are capable of working under pressure, setting and achieving targets and ensuring that your teams stay focussed. You will be a real professional who has good knowledge around trauma informed care and safeguarding. You will be incredibly creative, have solid experience in leading and motivating teams and have excellent interpersonal and negotiating skills to establish effective relationships with people inside and outside of the Charity.

This role would be suited to someone who is positive and enthusiastic but also firm and friendly, who can proactively manage issues such as performance, conduct, absence and sickness ensuring all related policies and procedures are followed for areas of which you are responsible and provide support to management colleagues where required.

Bridge is a value driven organisation, and these strong values are the foundation of our organisation stability and are at the heart of what we do. It is essential that you can build strong teams aligned to these values to drive and oversee service delivery and provide a supportive space for creating opportunities for service improvement and positively manage change.

The postholder will chair partnership meetings, represent Bridge at meetings and attend/contribute to Bridge Governance meetings around quality and data quality, compliance and performance. You will have the ability to produce well written monthly operational reports and be able to deliver presentations to multiple audiences.

If you are passionate about what we do and would thrive working as part of our team, we’d love to hear from you.

In return, as well as a rewarding career, we can offer a competitive salary, 4% pension contribution, generous annual leave entitlement, an L&D programme, employee assistance scheme, life insurance, a monthly team wellbeing session and a programme of mindfulness activities for staff. The Bridge Project is a Mindful Employer.

If you would like to have an informal conversation about the role, please contact Jenny Brown, Deputy Director of Operations to arrange this on [e-mail]

You must complete the Bridge Project’s application form in order to be considered for the role. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the criteria.

No CV’s are accepted. No Employment Agencies please.

The closing date is9.00am Monday 14 July 2025.

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Our mission is to empower people experiencing multiple barriers to achieve positive change