Service Management Specialist

JR United Kingdom; Warrington; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the IT sector seeks a Service Management Lead for a 3-month contract focused on operational stability and risk mitigation. The role involves leadership in various service management functions and excellent stakeholder engagement. This hybrid position offers up to £850 per day, ideal for seasoned professionals adept in fast-paced environments.

Qualifications

• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.

Responsibilities

• Lead workstreams for maintaining service stability.
• Address and manage closure of critical unmanaged risk issues.
• Provide leadership in BAU Service Management functions.

Skills

Service Management

IT Operations

Risk Management

Incident Management

Change Management

Stakeholder Management

Job description

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Service Management Specialist, warrington, cheshire

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Client:

Explore Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Role Overview:

As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.

Key Responsibilities:

• Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
• Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
• Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
• Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
• Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.

Key Requirements:

• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.
• Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
• Ability to work in a fast-paced environment and drive results within tight timeframes.

The role:

• Up to £850 per day
• Hybrid in Manchester
• ASAP Start
• 3 month rolling contract
• Inside IR35