Service Management Specialist

ZipRecruiter; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Management Lead to drive operational stability and risk mitigation within IT service management. This hybrid role in Manchester requires strong leadership in service governance and compliance, with a focus on stakeholder engagement and risk issue management. The ideal candidate will hold an ITIL v4 Foundation certification and have proven experience in service management. This is a 3-month rolling contract with an ASAP start.

Qualifications

• Proven experience in Service Management or IT Operations.
• Strong background in Incident, Problem, and Change Management.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead workstreams for service stability and risk mitigation.
• Manage approximately 200 critical unmanaged risk issues.
• Engage with senior stakeholders for smooth service delivery.

Skills

Service Management

Risk Management

Stakeholder Management

Incident Management

Change Management

Problem Management

Education

ITIL v4 Foundation certification

Job description

Job Description

Service Management Lead - Hybrid - Inside IR35

Role Overview:

As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.

Key Responsibilities:

• Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
• Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
• Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
• Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
• Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.

Key Requirements:

• ITIL v4 Foundation certification (mandatory).
• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.
• Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
• Ability to work in a fast-paced environment and drive results within tight timeframes.

The role:

• Up to £850 per day
• Hybrid in Manchester
• ASAP Start
• 3 month rolling contract
• Inside IR35

Service Management Lead - Hybrid - Inside IR35