Service Management Specialist

JR United Kingdom; Bolton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking a Service Management Lead to ensure operational stability and mitigate risks within IT Service Management. This role involves overseeing service functions, managing critical issues, and engaging with stakeholders to enhance service delivery. The position offers a competitive daily rate and a hybrid working arrangement.

Qualifications

• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Ability to work in a fast-paced environment and drive results.

Responsibilities

• Lead workstreams focused on maintaining service stability.
• Address and drive closure of approximately 200 critical unmanaged risk issues.
• Provide leadership in BAU Service Management functions.

Skills

Service Management

Risk Management

Incident Management

Stakeholder Management

Job description

Service Management Specialist, bolton, greater manchester

Client:

Explore Group

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Role Overview:

As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.

Key Responsibilities:

• Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
• Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
• Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
• Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
• Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.

Key Requirements:

• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.
• Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
• Ability to work in a fast-paced environment and drive results within tight timeframes.

The role:

• Up to £850 per day
• Hybrid in Manchester
• ASAP Start
• 3 month rolling contract
• Inside IR35

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Created on 31/05/2025 by JR United Kingdom