Service Management Specialist

JR United Kingdom; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Manchester is seeking a Service Management Lead to drive operational stability and risk mitigation within IT Service Management. The role involves leading initiatives for service stability, managing risks, and ensuring compliance with best practices while engaging with senior stakeholders. This is a hybrid position with a competitive daily rate and an ASAP start.

Qualifications

• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.

Responsibilities

• Lead workstreams focused on maintaining service stability.
• Address and drive closure of approximately 200 critical unmanaged risk issues.
• Provide leadership in BAU Service Management functions.

Skills

Service Management

IT Operations

Risk Management

Incident Management

Change Management

Stakeholder Management

Job description

Social network you want to login/join with:

Service Management Specialist, manchester

col-narrow-left

Client:

Explore Group

Location:

manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

10

Posted:

25.05.2025

Expiry Date:

09.07.2025

col-wide

Job Description:

Role Overview:

As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.

Key Responsibilities:

• Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
• Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
• Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
• Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
• Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.

Key Requirements:

• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.
• Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
• Ability to work in a fast-paced environment and drive results within tight timeframes.

The role:

• Up to £850 per day
• Hybrid in Manchester
• ASAP Start
• 3 month rolling contract
• Inside IR35