Business Analyst

Opustech; Reigate; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private Healthcare

Pension and life insurance

Dreamball quarterly draw

Training and development pathways

Company-wide events

Refer a friend scheme

Job summary

Opus is the UK’s largest independent Managed Service Providers and is seeking an experienced Business Analyst to identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation. Hybrid working – 2-3 days a week in the Reigate office.

You will work with senior operational leaders to understand current operations, identify improvements, build evidence-based business cases and support decision-making that drives

Qualifications

• Experience identifying opportunities to improve processes and outcomes.
• Ability to gather requirements and build business cases.
• Strong stakeholder engagement and workshops.

Responsibilities

• Identify opportunities to improve processes and performance.
• Gather requirements, map processes, assess risks.
• Develop evidence-based business cases and ROI assessments.
• Support roadmap development and capability programmes.
• Collaborate with delivery teams to realise opportunities.

Skills

Business Analysis

Process Improvement

Continuous Improvement

Business Change

Operational Excellence

Digital Transformation

Job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards.

Be a key player in our Digital Transformation team

As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation.

Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes.

Key Responsibilities

Opportunity Discovery

Identify opportunities to improve processes, systems, customer outcomes and business performance
Facilitate discovery workshops and stakeholder engagement sessions
Diagnose operational challenges and identify root causes
Maintain a pipeline of improvement opportunities

Business Analysis

Gather and analyse business requirements
Produce process maps and workflow analysis
Assess impacts, dependencies and risks
Support evidence-based decision-making

Process Improvement

Analyse end-to-end business processes
Identify inefficiencies, rework and manual effort
Recommend practical improvements
Support continuous improvement initiatives

Benefits & Business Cases

Develop business cases supporting investment decisions
Define measurable benefits and success criteria
Support ROI assessments
Help prioritise opportunities based on value and strategic alignment

Strategic Enablement

Support business transformation initiatives
Contribute to roadmap development activities
Assist capability maturity and improvement programmes
Support continuous improvement across the organisation

Data, AI & Modern Technology Focus

You will be comfortable exploring how:
Data can support better decisions
Reporting and insight can improve performance
Automation can reduce manual effort
AI can enhance productivity and effectiveness

You are not expected to design solutions, build integrations or develop systems yourself.
Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes.

Hybrid working – 2-3 days a week in the Reigate office

Salary £60-£70k DOE

The talents we are excited to see

You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results.

You are likely to have experience in:

• Business Analysis
• Process Improvement
• Continuous Improvement
• Business Change
• Operational Excellence
• Digital Transformation

This role is likely to suit somebody who has worked in:

• Growing SMEs
• Scale-up organisations
• Technology services businesses
• Managed service providers
• Telecoms organisations

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.