Business Analyst

Opus Technology Limited; Reigate; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private Healthcare and Cash Plan

Pension and life insurance

Dreamball quarterly draw

Training and development pathways

Fully funded company events

Volunteer days

Job summary

Opus Technology Limited is seeking an experienced Business Analyst to identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value. You will work with senior leaders to understand current operations, build evidence-based business cases and support decision-making that drives measurable results.

Hybrid working 2-3 days per week in the Reigate office with a salary in the range of £60-£70k depending on experience.

Qualifications

• Proven experience as a Business Analyst identifying opportunities to improve operations and outcomes.
• Ability to facilitate discovery workshops and stakeholder engagement sessions.
• Strong skills in gathering requirements and producing process maps/workflow analyses.
• Experience assessing impacts, dependencies and risks to support evidence-based decisions.
• Track record of implementing end-to-end process improvements and continuous improvement initiatives.
• Experience developing business cases and defining measurable benefits and ROI.

Responsibilities

• Identify opportunities to improve processes, systems, customer outcomes and business performance.
• Facilitate discovery workshops and stakeholder engagement sessions.
• Diagnose operational challenges and identify root causes.
• Maintain a pipeline of improvement opportunities.
• Gather and analyse business requirements and produce process maps.
• Assess impacts, dependencies and risks to support decisions.
• Analyse end-to-end business processes and identify inefficiencies.
• Recommend practical improvements and support continuous improvement initiatives.
• Develop business cases and define measurable benefits and ROI.

Skills

Business Analysis

Opportunity Discovery

Process Improvement

Continuous Improvement

Business Change

Digital Transformation

Job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards.

Be a key player in our Digital Transformation team

As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation.

Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes.

Key Responsibilities

Opportunity Discovery

• Identify opportunities to improve processes, systems, customer outcomes and business performance
• Facilitate discovery workshops and stakeholder engagement sessions
• Diagnose operational challenges and identify root causes
• Maintain a pipeline of improvement opportunities

Business Analysis

• Gather and analyse business requirements
• Produce process maps and workflow analysis
• Assess impacts, dependencies and risks
• Support evidence-based decision-making

Process Improvement

• Analyse end-to-end business processes
• Identify inefficiencies, rework and manual effort
• Recommend practical improvements
• Support continuous improvement initiatives

Benefits & Business Cases

• Develop business cases supporting investment decisions
• Define measurable benefits and success criteria
• Support ROI assessments
• Help prioritise opportunities based on value and strategic alignment

Strategic Enablement

• Support business transformation initiatives
• Contribute to roadmap development activities
• Assist capability maturity and improvement programmes
• Support continuous improvement across the organisation

Data, AI & Modern Technology Focus

You will be comfortable exploring how:

• Data can support better decisions
• Reporting and insight can improve performance
• Automation can reduce manual effort
• AI can enhance productivity and effectiveness

You are not expected to design solutions, build integrations or develop systems yourself. Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes.

Hybrid working 2-3 days a week in the Reigate office Salary £60-£70k DOE

The talents we are excited to see

You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results.

You are likely to have experience in:

• Business Analysis
• Process Improvement
• Continuous Improvement
• Business Change
• Operational Excellence
• Digital Transformation

This role is likely to suit somebody who has worked in:

• Growing SMEs
• Scale-up organisations
• Technology services businesses
• Managed service providers
• Telecoms organisations

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly outstanding performer accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.