Service & Maintenance Engineer - North East

VOCA Fire Protection; North East; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company Vehicle

Pension

31 days holiday including bank hols

Fully funded training

Local gym membership

Job summary

VOCA Fire Protection in the North East is seeking an experienced Service & Maintenance Engineer to join our growing team. You will respond to on-demand service calls, perform routine preventative maintenance, diagnose system faults, and support installations across commercial sites.

We invest in your development with funded training and opportunities to upskill in other safety disciplines. A full UK driving licence is required, and a company vehicle is provided along with pension and 31 days

Qualifications

• Experience with addressable, bi-wire and conventional fire panels (C-TEC, Advanced, Morley, Kentec).
• Experience installing Texecom and Honeywell Galaxy intruder systems.
• Full UK driving licence is mandatory.
• Able to read technical schematics and travel across the North East.

Responsibilities

• Respond to on-demand service calls and client requests.
• Perform routine planned preventative maintenance (PPM).
• Diagnose system faults and conduct reactive fault-finding.
• Support installations and site surveys as needed.

Skills

Fire alarm systems

Intruder alarm systems

Full UK driving licence

Read schematics

Job description

Industry: Fire Safety & Electronic Security

About VOCA Fire Protection

At VOCA Fire Protection, we provide critical life safety and security services across the region. We pride ourselves on our core family values, which create the roots of our success and foster strong team morale. As a young, rapidly growing business, we strive to be the best at what we do-delivering innovative fire protection and security solutions to our loyal customers.

Role Overview

We are looking for an experienced, customer-focused Service & Maintenance Engineer to join our dedicated North East team.

In this role, you will respond to on-demand service calls, conduct routine planned preventative maintenance (PPM), perform system diagnostics, and execute reactive fault-finding across commercial developments and client sites.

We believe in constantly developing our engineers - that is why we offer ongoing, fully funded training with opportunities to upskill and cross-train in secondary safety and security disciplines.

Technical Qualifications & Experience

• Fire Alarm Systems (Mandatory): Proven hands-on installation and commissioning experience with addressable, bi-wire, and conventional fire panel systems - specifically C-TEC, Advanced, Morley, and Kentec.
• Intruder Alarm Systems: History installing, setting up and troubleshooting Texecom and Honeywell Galaxy systems.
• Licence: Full UK Driving Licence (Mandatory).
• Workplace Standards: Strong standard of workmanship, ability to read technical schematics, front-line customer service skills, and flexibility to travel across the North East.

Desired / Preferred Experience

• Prior experience in system installation is preferred and highly regarded.
• Experience or official training on Notifier and Gent systems is advantageous.
• Experience with Hikvision CCTV (installation/servicing) or Paxton Access Control.

Opportunity Proposal

• Salary will be assessed on skillset
• Vehicle provided small van or estate car
• Over time rates (over 40 hours) 1.3 times
• Night rate (after 8pm) - 1.5 times

Company Benefits

• Enjoyable work environment
• Clear career path
• Company Vehicle
• Workwear & PPE provided
• Pension
• Local gym membership
• Opportunity to work overtime or weekends
• 31 days holiday including bank holidays
• Fully funded training courses