Service Level & Continual Improvement Lead

DXC Technology Company; Farnborough; On-site; GBP 60,000 - 95,000; Full time

Job summary

DXC Technology in Hampshire is seeking a Service Level Manager to lead Service Level Management and Continual Improvement, ensuring IT services meet SLAs and deliver business value. You will collaborate with service owners, operational teams and suppliers to define targets, monitor performance and drive improvements using ITIL 4, Power BI and related tools.

Onsite five days a week with a focus on governance and measurable outcomes.

Qualifications

• Significant experience in Service Level Management or related ITSM roles.
• Strong understanding of ITIL principles (ITIL 4 preferred).
• Proven ability to manage SLAs/OLAs and supplier commitments in complex IT environments.

Responsibilities

• Define, negotiate and maintain SLAs and underpinning agreements.
• Establish service level requirements, targets and performance measures.
• Monitor performance, identify breaches, and coordinate remediation actions.
• Lead service level reviews and governance forums with customers and owners.
• Oversee dashboards and reporting with data-driven insights.
• Drive continual improvement initiatives and value delivery.

Skills

Service Level Management

ITIL 4

Stakeholder management

Data analysis

Power BI

Tools

ServiceNow

Job description

DXC Technology in Hampshire is seeking a Service Level Manager to lead Service Level Management and Continual Improvement, ensuring IT services meet SLAs and deliver business value. You will collaborate with service owners, operational teams and suppliers to define targets, monitor performance and drive improvements using ITIL 4, Power BI and related tools.

Onsite five days a week with a focus on governance and measurable outcomes.