Service Lead

Caretech; Worcester; On-site; GBP 38,000 - 52,000; Full time

Job summary

CareTech is recruiting a Multi-Service Supported Living Service Lead to work with the Registered Manager across Worcestershire, delivering high-quality, person-centred care. You will oversee day-to-day operations and coordinate staffing, governance and compliance to maintain service excellence.

The role requires leadership across multiple sites, supervision of Team Leaders, ongoing risk assessment, safeguarding, recruitment and induction, plus the development of dynamic support plans that

Qualifications

• Experience in senior, supervisory or multi-site roles desirable.
• Requires UK Manual Driving Licence.
• No Skilled Worker or Student Visa applications accepted.

Responsibilities

• Lead and direct the day-to-day operational management of the schemes, ensuring resources enable a good quality service with support from the registered manager.
• Ensure all staff receive regular supervision in line with CareTech policy.
• Work with the Service Development Team on resident assessment and transition into the home where appropriate.
• Ensure residents have dynamic, reviewed support plans that reflect needs and aspirations.
• Maintain compliance with statutory requirements and National Minimum Standards; promote a safe environment for personal development.
• Support recruitment, induction, and staff training, and help mobilise new services.

Job description

Multi Service Supported Living Service Lead

Location: Worcester DCA

Permanent | Full-time | 37.5 hours per week (rota-based)

Required UK Manual Drivers License

Please note: We are unable to consider Skilled Worker or Student Visa applicants for this role

‘Extraordinary Days, Every Day’

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

We are recruiting a Multi-Service Supported Living Service Lead to join CareTech, working closely with the Registered Manager to support high-quality, person-centred services.

About the Services

We are looking for an experienced and motivated Service Lead to support the Registered Manager in overseeing a growing portfolio of supported living services across the Worcestershire area.

Worcester DCA currently supports people across three multi-service settings:

• Gwen Dean House, Worcester – a supported living scheme for up to eight people, primarily supporting adults with autism and learning disabilities.
• Lea Croft, Redditch - a two-person service supporting people with learning disabilities and mental health needs.
• A new five-person supported living service in Bromsgrove, opening in September, which will support people with more complex needs, including mental health needs, behaviours of concern, self-harm risks and associated risk-management requirements.

As the new service becomes fully operational, the Worcester DCA portfolio will support up to approximately 15 people.

The Service Lead will form an important part of the management structure: Registered Manager → Service Lead → Team Leaders → Support Workers. The post holder will work closely with the Registered Manager and will provide direct operational oversight, guidance and support to Team Leaders across the services.

The role includes coordinating day-to-day service delivery, maintaining visible management oversight, monitoring governance and compliance, ensuring support plans and risk assessments remain current, overseeing staff supervision and development, monitoring training and competency, supporting rota and staffing arrangements, reviewing incidents and safeguarding actions, completing quality audits, supporting recruitment and induction, and helping to safely mobilise new services.

We are looking for someone who can maintain oversight across multiple services, support and develop Team Leaders, identify and address emerging risks, and help ensure consistently high standards of person-centred care.

Previous experience supporting adults with learning disabilities, autism, mental health needs and behaviours of concern is highly desirable. Experience in a senior, supervisory or multi-site role would be particularly beneficial.

Service User Interests

The people we support enjoy a wide range of activities, and Support Workers play a vital role in enabling these experiences, including:

• Arts and crafts
• Days out such as Theme Parks, Meals out, Social activities, Christmas markets etc.
• Holidays and short breaks
• Walks in the local park and community
• Cooking and baking to develop life skills

The Role

You will:

• Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager-
• Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.
• Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.
• Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.
• Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
• Ensure that the homes offer a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.