Service Lead

1st Homecare; Saltburn by the Sea; On-site; GBP 27,000; Full time

Job summary

A leading charity in the UK is seeking a full-time Service Lead for their supported living service in Redcar. The role involves managing multiple services, leading a team, and ensuring that service users achieve their goals in a person-centred manner. Ideal candidates will have a Level 3 qualification in health and social care and experience in team leadership, with a commitment to supporting individuals with learning disabilities.

Benefits

28 days paid holiday annually

Accredited training programs

Employer contributory pension scheme

Health Cash Plan

Life Cover

Employee Assistance Programme

Discounted Goods

Cycle to Work Scheme

Financial Wellbeing Scheme

Qualifications

• Experience working with people with learning disabilities in an enabling environment.
• Strong understanding of Person Centred Care principles.
• Knowledge of needs of service user groups (Learning Disabilities, Mental Health, Autism).

Responsibilities

• Manage supported living services and oversee staff supervision.
• Develop Person Centred Plans and facilitate support worker participation.
• Ensure compliance with medication procedures and conduct audits.

Skills

Team Leadership

Person Centred Care

Communication

Education

Level 3 in Health and Social Care

Job description

Service Lead Redcar

Full time

Competitive salary of £26,294.05

We have an exciting opportunity for a Service Lead to join our team at our supported living service in the City of Redcar.

Reporting to the Deputy Manager, the purpose of a Service Lead is to lead a cluster of support services that provide an agreed level of support to the people we support, helping them achieve their individual goals and lead full, productive lives as valued members of their community.

The Service Lead will be responsible for managing 2 supported living services and a small outreach service in the Manager's absence within Redcar.

You will handle rota management, staff supervision, reviews with People we Support, support plan updates, risk assessments, medication audits, finance audits, and safeguarding procedures with support from the Manager.

We are seeking someone with creative experience to act as a role model for our staff teams and take responsibility for the day-to-day activities at the service. You will participate in and lead team meetings and service user reviews, ensure medication procedures are followed, activity timetables are maintained, and support is provided appropriately. You will undertake managerial responsibilities contributing to the overall management of our support services and support on shift when needed to meet the needs of the people we support. Working hours are flexible, potentially including evenings and weekends.

You will play a key role in assessing service users and developing Person Centred Plans, facilitating support worker participation in plan implementation.

Flexibility in shift patterns, including evenings, weekends, and sleepovers, is essential. You will spend approximately 80% of your hours on shift and 20% on administrative tasks, with potential for 100% on-shift work depending on service needs.

Qualifications include Level 3 in health and social care; a driver's license is desirable. Experience in team leadership is advantageous.

Essential experience includes:

• Demonstrable experience working with people with learning disabilities in an enabling environment.
• Strong understanding and commitment to Person Centred Care principles.
• Knowledge of the needs of relevant service user groups (e.g., Learning Disabilities, Mental Health, Complex Care, Autism).

You will support our Service Users in achieving their goals and leading fulfilling lives, ensuring services align with Real Life Options' values.

Real Life Options is a registered charity dedicated to supporting independence and creating opportunities for people with learning disabilities and autism.

We offer flexible employment opportunities and a range of benefits, including:

• Minimum of 28 days paid holiday annually, including bank holidays (pro-rata for part-time).
• Accredited training programs.
• Employer contributory pension scheme.
• Health Cash Plan, Life Cover, Employee Assistance Programme, Discounted Goods, Cycle to Work Scheme, Financial Wellbeing Scheme, and more.

Our workplace values are: Respect, Honesty, Responsibility, and Excellence. If you possess at least 6 of the following qualities—Honest, Good Communicator, Strong Values, Flexible, Passionate, Self Motivated, Reliable, Caring, Inclusive—you may be the right fit.

Initial contact with applicants will typically be via email; please check all folders, including junk mail.

We are committed to equal opportunities and making reasonable adjustments for individuals with disabilities or specific needs during the recruitment process.