ICT Service Desk Advisor

Beyond Housing; Redcar; On-site; GBP 20,000 - 30,000; Full time

Job summary

Beyond Housing is seeking a Service Desk Advisor to enhance their ICT services. This role involves supporting a busy service desk, providing 1st line support to over 700 users, and requires a team player who excels in a demanding environment. With a commitment to ethical practices and community impact, Beyond Housing offers a rewarding career with competitive benefits.

Benefits

Agile working options

Generous holiday entitlement

Market-competitive salaries

Real Living Wage commitment

Competitive pension scheme

Life assurance

Health cash plan

Free tea, coffee, and cordial

Recognition schemes

Cycle to work scheme

Qualifications

• Ability to deliver 1st line support in a busy service desk environment.
• Understanding of ICT systems and customer-focused services.

Responsibilities

• Support delivery of ICT services to over 700 users.
• Provide 1st line responses within an ITIL Framework.

Skills

Team Player

Customer Service

Calm Under Pressure

Job description

We're bold, ambitious, and proud to admit it, and there's no better time to join Beyond Housing. We have gone through a significant period of growth and change, and there's even more to come! We're looking for someone as brilliant as you to join us as a Service Desk Advisor to support the delivery of our ICT services.

You won't just be asking, “have you switched it off and on again?” We need a true team player who thrives in a demanding environment with the ability to remain calm, confident, and positive, no matter what the day brings. Working on a busy service desk, you will support colleagues within an ITIL Framework environment to deliver 1st line responses to over 700 system users across all service areas and sites. You will understand all aspects of company-wide systems and the use of ICT to deliver customer-focused services.

Dan Duftonis, our ICT Service Delivery Lead, is available for an informal chat about the role. Feel free to give them a call on 07973 858369.

Closing date for applications is Sunday 8th June. Applications will be reviewed throughout the advert's duration, and we may close it early if enough applications are received. We are not working with recruitment agencies for this vacancy.

Beyond Housing’s Employability team is here to support your application. If you need assistance, please call 0345 065 5656 or email [e-mail].

Who is Beyond Housing?

We are proud to be an ethical organization, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers, and 750 colleagues, we're changing lives every day. Our mission is simple: to provide homes customers want, services they value, delivered by people who care. We aim to help our customers and communities succeed and thrive. Considerate, collaborative, ambitious, and accountable – that’s just our way of life.

Our offices are more than just workspaces. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. We’re looking for people who share our values and vision for delivering excellent services. Our reward and recognition offer is quite impressive too!

We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but it will also be rewarding and inspiring. After all, we are changing lives every day in all that we do.

Our values are extremely important to us. We want all our colleagues to embody these values daily. We seek candidates who demonstrate the necessary skills and align with our values.

At Beyond Housing, we are committed to fair treatment throughout our recruitment and selection processes, ensuring no discrimination based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Why choose us?

The team at Beyond Housing genuinely cares about transforming our customers' lives. This is a big reason to love your career here. Our benefits package reflects our commitment to our teams, including:

• Agile working options for a positive work-life balance, including up to two days from home after settling in
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the option to purchase more
• Market-competitive salaries with annual cost of living increases
• Real Living Wage commitment
• Competitive pension scheme with employer contributions
• Life assurance and generous bereavement leave
• Health cash plan for medical expenses and free flu jabs
• Free tea, coffee, and cordial
• Recognition schemes like ‘Cheers For Peers’, ‘Star of the Quarter’, and annual Star Awards
• Long service awards every 5 years
• Cycle to work scheme and parking
• Retail discounts and cashback schemes
• Electric vehicle salary sacrifice scheme