ICT Service Desk Advisor (Maternity Cover)

Beyond Housing; Redcar; On-site; GBP 22,000 - 28,000; Full time

Job summary

Beyond Housing is seeking a Service Desk Advisor to join their team for a temporary role covering maternity leave. This position involves providing 1st line ICT support to over 700 users, requiring a team player who can maintain composure in a busy service desk environment. The organization values ethical practices and community impact, offering a supportive work culture and a comprehensive benefits package.

Benefits

Agile working—up to two days from home

Generous holiday entitlement

Competitive salaries with annual increases

Real Living Wage commitment

Competitive pension scheme

Health cash plan for medical expenses

Recognition schemes

Cycle to work scheme

Qualifications

• Experience in a busy service desk environment.
• Ability to deliver 1st line support to over 700 users.
• Understanding of ICT systems and ITIL Framework.

Responsibilities

• Support delivery of ICT services in a demanding environment.
• Provide 1st line responses to system users.
• Work collaboratively within an ITIL Framework.

Skills

Team player

Calm under pressure

Customer-focused

Job description

We're bold, ambitious, and proud to admit it, and there's no better time to join Beyond Housing. We have gone through a significant period of growth and change, with even more to come! We're looking for someone as brilliant as you to join us as a Service Desk Advisor to support the delivery of our ICT services.

You won't just be asking, “have you switched it off and on again?” We need a true team player who thrives in a demanding environment with the ability to remain calm, confident, and positive, no matter what the day brings. Working on a busy service desk, you will support colleagues within an ITIL Framework environment to deliver 1st line responses to over 700 system users across all service areas and sites. You will understand all aspects of company-wide systems and the use of ICT to deliver customer-focused services.

Dan Duftonis, our ICT Service Delivery Lead, is available for an informal chat about the role. Feel free to give them a call at 07973 858369.

This is a temporary role to cover 12 months maternity leave.

Closing date for applications is Sunday 8th June. Applications will be reviewed throughout the duration of the advert, and we may close it early if enough applications are received. We are not working with recruitment agencies for this vacancy.

Beyond Housing’s Employability team is here to support your application. If you need assistance, please call 0345 065 5656 or email [e-mail].

Who is Beyond Housing?

We are proud to be an ethical organization, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers, and 750 colleagues, we're changing lives every day. Our mission is simple: to provide homes customers want, services they value, delivered by people who care. We aim to help our customers and communities succeed and thrive. Considerate, collaborative, ambitious, and accountable – that’s just our way of life.

Our offices are more than just workplaces. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. We seek individuals who share our values and approach to work and service. Our reward and recognition programs are also quite impressive!

We have ambitious plans for further impact, and we need the right people to join us. While it may be challenging at times, it will also be rewarding and inspiring. After all, we are changing lives every day in all that we do.

Our values are extremely important to us, and we want all colleagues to embody them daily. We seek candidates who demonstrate the skills for the role and align with our values.

At Beyond Housing, we are committed to fair treatment throughout our recruitment and selection processes, ensuring no discrimination based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Why choose us?

The team at Beyond Housing genuinely cares about transforming the lives of our customers. This caring approach is a big reason to love your career here. Our benefits package reflects this commitment:

• Agile working—up to two days from home (if suitable) after settling in
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with options to purchase more
• Competitive salaries aligned with market rates, with annual cost of living increases
• Real Living Wage commitment
• Competitive pension scheme with generous employer contributions
• Life assurance and bereavement leave
• Health cash plan for medical expenses and free flu jabs
• Free tea, coffee, and cordial
• Recognition schemes like ‘Cheers For Peers’, ‘Star of the Quarter’, and annual Star Awards
• Long service awards every 5 years
• Cycle to work scheme and parking
• Cashback and discounts on retailers and leisure providers
• Salary sacrifice electric vehicle lease scheme