Service Improvement & Change Coordinator

ESPO Trading Limited; Nottingham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

East Midlands Shared Services (EMSS) is seeking an enthusiastic Improvement Co-ordinator to join our team. You will help improve services, support customers, and communicate changes across a wide network of colleagues and partners. Hybrid working is available, with offices at County Hall and Loxley House, Nottingham.

You will gather ideas, turn them into practical improvements, develop training materials, and build strong relationships to deliver better services for residents.

Qualifications

• NVQ Level 4 or equivalent qualification or equivalent experience.
• Experience in Finance, Payroll and/or HR processing with strong customer focus.
• Excellent communication skills, written and verbal, with strong relationship-building ability.
• Experience planning and implementing improvements and delivering training, with excellent organisation and attention to detail.
• Proven ability to initiate, plan and implement service improvements, identifying opportunities to streamline processes and improve customer experience.
• Proficient with office technology and integrated HR and payroll systems, able to analyse issues and implement positive changes.
• Strong knowledge of customer care standards and HR/Payroll best practice, including statutory requirements.

Responsibilities

• Improving services - gathering ideas and turning them into changes that make services simpler and more effective.
• Supporting customers - ensuring clear, consistent, helpful information and improving the customer experience.
• Communicating change - creating and delivering communications about changes, updates and improvements.
• Working with people - building positive relationships with colleagues, partners, and customers to understand challenges and identify solutions.
• Learning and supporting others - creating guidance and training materials for colleagues.

Skills

Customer service

Communication

Relationship building

Organisation

Change management

Training delivery

Problem solving

Education

NVQ Level 4

Tools

Payroll software

HR systems

Job description

East Midlands Shared Services (EMSS) is seeking an enthusiastic Improvement Co-ordinator to join our team. You will help improve services, support customers, and communicate changes across a wide network of colleagues and partners. Hybrid working is available, with offices at County Hall and Loxley House, Nottingham.

You will gather ideas, turn them into practical improvements, develop training materials, and build strong relationships to deliver better services for residents.