Service Improvement Lead – Customer Experience & Change

Leicestershire County Council; Glenfield; On-site; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council’s East Midlands Shared Services (EMSS) seeks an enthusiastic Improvement Co-ordinator to help make services across local government simpler, faster and more effective. You’ll gather ideas, turn them into concrete changes, and support improved customer experiences.

The role requires an NVQ Level 4 or equivalent and experience in finance, payroll or HR processing, with strong communication and project support skills.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer focus and desire to improve services.
• Experience in HR, payroll or finance processing with compliance awareness.
• Proficient in office technology and payroll/HR systems.
• Ability to analyse issues and support positive changes.

Responsibilities

• Improving services by gathering ideas and turning them into changes that make services simpler and more effective.
• Supporting customers with clear, consistent and helpful information to improve the customer experience.
• Communicating change through clear updates and materials.
• Building relationships with colleagues, partners and customers to identify challenges and solutions.
• Creating guidance and training materials to enable colleagues to deliver excellent service.

Education

NVQ Level 4 or equivalent qualification

Job description

Leicestershire County Council’s East Midlands Shared Services (EMSS) seeks an enthusiastic Improvement Co-ordinator to help make services across local government simpler, faster and more effective. You’ll gather ideas, turn them into concrete changes, and support improved customer experiences.

The role requires an NVQ Level 4 or equivalent and experience in finance, payroll or HR processing, with strong communication and project support skills.