Impactful Service Improvement Coordinator (Hybrid)

JAM Recruitment Ltd

Weston-super-Mare

Hybrid

GBP 30,000 - 36,000

Full time

14 days+

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Job summary

RGB Recruitment in Exeter is seeking a Service Improvement Coordinator for a full-time, temporary role. The position offers £33,000 per annum with a hybrid pattern (2–3 days in the office, the rest remote) and runs until February 2027.

You will manage customer feedback, including complaints and compliments, investigate concerns, identify root causes, and propose practical improvements. The role requires resilience, empathy and strong analytical skills to translate feedback into service

Qualifications

Proven experience of managing customer service complaints.
Strong analytical skills to translate feedback into improvements.
Ability to work with multiple teams to investigate issues.

Responsibilities

Manage customer complaints and feedback professionally and sensitively.
Investigate complaints, review evidence and achieve positive resolutions.
Identify trends and root causes to help improve services and prevent recurring issues.
Develop improvement plans based on customer feedback.
Help promote a positive, customer-focused culture across the organisation.
Provide tailored support to help reduce complaints and improve customer satisfaction.
Contribute to performance monitoring and service improvement activity.