Service Engineer (Midlands)

Jonathan Lee Recruitment; Marston Green; Presencial; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company van

Devices provided

Descripción de la vacante

Jonathan Lee Group is seeking a hands-on Service Engineer (Midlands) to diagnose faults, perform first-time fixes, and build strong relationships with customers across the heating appliance sector. With a fully equipped van and company devices, you will travel UK-wide, attend training, and ensure safe, compliant service visits while delivering dependable support.

This role emphasizes customer service, quality reporting, and ongoing learning.

Formación

• Experience with heating appliances and fault diagnosis.
• Good customer-facing communication and professional presentation.
• Able to work safely and comply with regulations and standards.

Responsabilidades

• Carry out warranty and annual service visits for heating appliances.
• Diagnose faults and explain next steps to customers clearly.
• Complete chargeable servicing and repairs to secure repeat business.
• Document call outcomes and field findings for the technical team.
• Ensure work complies with safety regulations and issues notices when needed.
• Participate in retailer and group training to maintain knowledge.

Conocimientos

Heating appliance experience

Customer communication

Safety/regulations knowledge

UK travel ability

Willingness to learn

HETAS Certificate

Gas Safe Certificate

Descripción del empleo

Ready to put your technical skill to work in a hands-on, customer-facing role that truly matters? This Service Engineer (Midlands) position is a fantastic opportunity for someone who enjoys troubleshooting, delivering first-time fixes, and building long-term customer relationships across the heating appliance industry. With a fully equipped van, tablet or laptop, and phone provided, the Service Engineer (Midlands) role is designed to help you get the job done properly and professionally, every single day.

What You Will Do:

• Carry out warranty and annual service visits for gas, electric, and solid fuel heating appliances, ensuring issues are resolved accurately on the first visit.
• Diagnose faults, identify whether the problem is a manufacturing fault or an installation or user fault, and explain next steps clearly to customers.
• Complete chargeable annual servicing and repair work, helping maintain repeat customer servicing over the following year.
• Document and report call outcomes and field findings promptly to support the technical team with accurate information.
• Ensure all work is carried out in line with relevant safety regulations, issuing safety notices where required and informing the right people.
• Participate in retailer and group product training events to strengthen industry knowledge and customer confidence.

What You Will Bring:

• Experience working with heating appliances and a practical approach to diagnosing faults and completing repairs.
• Strong customer communication skills, with confidence in representing the brand in a professional, courteous way.
• A safety-first mindset and a clear understanding of working to relevant regulations and safe working practices.
• Ability to travel across the UK within an agreed service area, including being away from home for up to four nights per week where required.
• Willingness to learn, keep improving, and contribute to shared technical knowledge through training and feedback.
• HETAS and Gas Safe Certificates

This Service Engineer (Midlands) role supports this company’s goal of delivering dependable service quality and customer satisfaction by focusing on first-time resolution, accurate reporting, and ongoing product training. You will help strengthen long-term servicing relationships through consistently high standards, clear communication, and a genuine commitment to safe, reliable outcomes.

Location:

This Service Engineer (Midlands) role is Midlands based, covering a wider UK service territory with regular travel, including occasional overnight stays.