Service Engineer - Fire

Johnson Controls; Waterlooville; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

PPE provided

25 days holiday

Job summary

Johnson Controls is seeking a dedicated Service Engineer - Fire based in Waterlooville, Hampshire. The role involves servicing fire alarm systems to industry standards while delivering exceptional customer service and troubleshooting potential faults proactively.

The position requires the ability to work safely, hold a full clean driving license, and be comfortable with heights. A permanent, full-time role within a reputable global leader in building systems and energy efficiency.

Qualifications

• Experience within the Fire industry with knowledge of repair and maintenance of large systems.
• Ability to troubleshoot and identify issues before they occur.
• Proven customer facing experience and clean driving license.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Service devices safely and efficiently to prevent injuries and damage.
• Manage time effectively and prioritise jobs.
• Accurately complete engineer reports and checklists.

Skills

Customer service

Troubleshooting

Communication

Time management

Problem solving

Safety awareness

Education

18th edition/ NVQ/ City and Guilds/BTEC/FIA

Job description

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team. How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports or checklist as appropriate.

Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.

Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills. Had or have previous experience working in a customer facing environment. Must hold a full clean driving license. The ability to lift and climb ladders and be comfortable working at height.

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward. We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that's safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

• Waterlooville, Hampshire
• Permanent
• Full-time

Service Engineer - Fire

Why join our team at ADT?

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments - best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE - everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus - up to £2,000
• Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certificates while you work.