Fire Service Engineer

Johnson Controls; Letchworth; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Paid travel time

Overtime

Callout payments

Commission scheme

Sales referrals

Company vehicle

Tools & PPE

25 days holiday

Pension matching

Ongoing training

Career ladder

Recognition programs

Staff referral bonus

Fully funded qualifications

Job summary

Johnson Controls is seeking a Service Engineer - Fire in the United Kingdom to service fire alarm systems and provide exceptional customer service within a high-performing team. A full driving license and ability to work at height are required; ongoing training and career progression are offered.

You will diagnose faults, perform maintenance on large systems, and ensure safety and compliance while contributing to a culture of excellence and reliability.

Qualifications

• Experience in the Fire industry, with knowledge of repair and maintenance of large systems.
• Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.
• Working knowledge of industry standards and a logical approach to troubleshooting with good computer skills.
• Previous experience in a customer facing environment.
• Must hold a full clean driving license.
• Ability to lift and climb ladders and work at height.

Responsibilities

• Provide excellent customer service to exceed expectations of internal and external customers.
• Service the appropriate devices, working safely to avoid injuries and damage.
• Ensure time is managed efficiently and jobs are prioritized correctly.
• Complete engineer work reports or checklists as appropriate.

Skills

Fire industry experience

Troubleshooting

Customer service

Education

18th edition/NVQ/City and Guilds/BTEC/FIA

Job description

Service Engineer - Fire

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments – best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE – everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus – up to £2,000
• Professional Development - We are committed to investing in our team’s growth. As part of this role, you’ll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports or checklist as appropriate.

What we look for

Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.

Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills.

Had or have previous experience working in a customer facing environment.

Must hold a full clean driving license.

The ability to lift and climb ladders and be comfortable working at height.

Preferred:-

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

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