Service Engineer - Fire

Johnson Controls; Eastleigh; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Travel time & overtime

Callout payments

Commission incentives

Company vehicle

Tools & PPE

Holidays & bank holidays

Pension matched

Engineering ladder

Recognition programs

Referral bonus

Professional development

Job summary

Johnson Controls is seeking a Service Engineer to service Fire Alarm Systems and provide exceptional customer service. You will work within a high-performing team to identify and rectify issues, ensuring safety and compliance with industry standards.

Role includes time management, accurate reporting, and opportunities for funded qualifications. A full driving licence is required, with a focus on high-quality service delivery and professional development.

Qualifications

• Experience in the Fire industry with repair and maintenance of large systems.
• Good knowledge of industry standards and troubleshooting.
• Previous customer-facing work experience.
• Must hold a full clean driving licence.
• Ability to lift and climb ladders and work at height.
• Hold current relevant qualifications to the industry (18th edition/ NVQ/ City and Guilds/ FIA).

Responsibilities

• Provide excellent customer service and maintain relationships with internal and external customers.
• Service Fire Alarm Systems safely and correctly to industry standards.
• Identify and rectify problems before they occur.
• Complete engineer work reports or checklists accurately.
• Manage time effectively and prioritize jobs.

Skills

Fire industry experience

Driving licence

Customer facing

Troubleshooting

Computer skills

Education

18th edition / City & Guilds / FIA

Tools

None

Job description

Why join our team at ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments - best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE - everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus - up to £2,000

Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports or checklist as appropriate.

What we look for

• Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.
• Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills.
• Had or have previous experience working in a customer facing environment.
• Must hold a full clean driving license.
• The ability to lift and climb ladders and be comfortable working at height.
• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that's safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

#RMDFL