Service Engineer

JR United Kingdom; South Kesteven; On-site; GBP 42,000; Full time

Job summary

An established industry player in the fire and security sector is seeking a dedicated Service Engineer to join their dynamic team. This role offers a competitive salary and excellent benefits, with a strong focus on employee development and career progression. As part of a multi-skilled engineering team, you will be responsible for installing and servicing a variety of security systems, ensuring top-notch customer service and adherence to safety standards. This is a fantastic opportunity for those looking to grow in a supportive environment that values diversity and teamwork.

Benefits

Competitive salary

Excellent benefits package

Opportunities for progression

Mentored training and development

Qualifications

• Experience in servicing and installing fire and security systems.
• Knowledge of design and pricing of systems and upgrades.
• Ability to provide high levels of customer service.

Responsibilities

• Install, commission, and service a range of fire and security equipment.
• Provide on-site technical support and solutions to customers.
• Work within strict health and safety guidelines.

Skills

Technical expertise in predominant skillset area

Customer service orientation

Team player

Knowledge of industry standard manufacturers

Competent admin skills

Education

PTS or Sentinel certification

Valid CSCS/ECS Card

Previous employment within a BAFE/SSAIB/NSI accredited company

Tools

Fire and Intruder Alarm systems

CCTV

Access Control systems

Public address & Voice Alarm systems

Audio Visual systems

Job description

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Fire & Security Role: Are you a Service Engineer attending maintenance calls and rectifying faults?

Paying up to £42k

What can you expect as an employee:

This company rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. The company is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

About the role:

Our Safety and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.

This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

Responsibilities:

• Install, Commission and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems
• Retrofit upgrades / extensions to existing systems as part of remedial works packages.
• Provide high levels of customer services.
• Understanding site plans, to allow installs to take part based on site survey documentation.
• Reactive call-outs to site, with an aim to provide a first-time fix.
• Provide on-site technical support and solutions to customers during both reactive and planned visits.
• Complete documentation in line with company standards.
• Work within strict H&S guidelines.
• Work as part of a 24/7 on call rota.
• Advise customers on the latest products and services to improve efficiency.

Qualifications:

• Must have PTS or Sentinal
• Technical expertise in predominant skillset area
• Competent admin skills with sound working knowledge of internal business system.
• Sound commercial awareness, knowledge of design and pricing of systems and upgrades
• Service oriented, but can interchange on Install related tasks when required
• Excellent team player and relationship builder
• Previous employment within a BAFE/ SSAIB/ NSI accredited company
• Valid CSCS/ECS Card
• Knowledge of industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone)
• Preference given to candidates with proven Gallagher Access Control skills and knowledge

Behaviours:

• Can-do attitude and will to succeed
• Empathetic and supportive

Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!