Service Engineer

TN United Kingdom; Sheffield; On-site; GBP 45,000; Full time

Job summary

An established industry player is seeking a Service Project Engineer to transition from hands-on work to project management. This role involves leading service operations, ensuring high customer satisfaction, and maximizing team efficiency. You will collaborate with project management teams, manage resources, and identify business growth opportunities. With a competitive salary and a supportive environment for career progression, this is a fantastic opportunity to develop your skills in a dynamic setting. If you're ready to elevate your career and make a strategic impact, this role is for you.

Benefits

Competitive salary

Overtime opportunities

Pool vehicle for site visits

Career progression opportunities

Support for personal and professional development

Qualifications

• Proven experience in switchgear systems and electrical service operations.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage onsite engineers to ensure timely responses to customer needs.
• Provide technical support and act as the main contact for clients.

Skills

Organisational Skills

Communication Skills

Customer Service Skills

Technical Documentation

Problem-Solving

Education

ONC / HNC in Electrical Engineering

Tools

Microsoft Office

Scheduling/Project Management Software

Job description

Location: Sheffield
Salary: £45,000 per annum (plus overtime opportunities and Finder’s Fee for new business)
Hours: 37 hours per week (flexibility required)

Are you a Service Engineer looking to step off the tools and progress into project management?
We’re looking for a Service Project Engineer to lead and coordinate service operations, ensuring both smooth project delivery and high-level customer satisfaction. This is a fantastic opportunity to develop your career in project management while still utilising your technical expertise.

Key Responsibilities:

1. Engineer Scheduling & Coordination: Manage onsite engineers to ensure timely responses and customer requirements are met with minimal repeat visits.
2. Project Planning & Collaboration: Work alongside the project management team to schedule installation, repair, and upgrade works efficiently.
3. Maximising Service Team Efficiency: Ensure 95% engineer utilisation, managing resources effectively for maximum productivity.
4. Customer Support & Issue Resolution: Provide front-line technical support and act as the main point of contact for clients.
5. Business Growth: Identify opportunities to expand business with existing clients and contribute to new business acquisition.
6. Health & Safety Compliance: Work with the Service Supervisor to create risk assessments, method statements, and ensure safety standards are adhered to on-site.
7. Procurement & Logistics: Liaise with the procurement team to ensure timely ordering and delivery of service parts, reducing delays and maximising efficiency.

Experience & Qualifications:

1. ONC / HNC or equivalent in Electrical Engineering or related discipline.
2. Proven experience in switchgear systems, power distribution, or electrical service operations.
3. Strong organisational and scheduling abilities, with a keen eye for detail.
4. Excellent communication and customer service skills, with the ability to build relationships and resolve issues efficiently.
5. Proficient in Microsoft Office and scheduling/project management software.
6. Ability to produce technical documentation and risk assessments.

What We Offer:

1. Competitive salary of £45,000 per annum with overtime opportunities.
2. Pool vehicle available for site visits (no dedicated vehicle allowance).
3. Opportunity for career progression into project management, with exposure to large-scale operations.
4. A supportive environment where personal and professional development is encouraged.

If you’re ready to take your career to the next level and transition from the tools to a more strategic, customer-focused role, apply now to become part of our dynamic team.