Service Engineer

jci; Newbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Pension matched up to 7%

25 days holiday + bank holidays

Ongoing training

Career ladder

Staff referral bonus up to £2,000

Fully funded qualifications

Job summary

Johnson Controls, trading as ADT, seeks a Service Engineer to service intruder alarms, access control, and CCTV systems across the UK. You will deliver high standards of customer service, diagnose issues, and perform site duties with safety and professionalism.

The role offers ongoing training, a clear career ladder, and a company vehicle with tools and PPE provided to support success.

Qualifications

• Experience in Fire & Security industry is required.
• Customer-facing role experience preferred.
• Ability to lift and climb ladders.

Responsibilities

• Service intruder alarms, access control, and CCTV systems to industry standards.
• Provide excellent customer service and resolve issues proactively.
• Manage time effectively and prioritise field tasks.
• Complete engineer reports and certificates accurately.

Skills

Experience in Fire & Security industry

Driving license

Customer service experience

Education

NVQ/ City and Guilds/ FIA

Job description

Service Engineer - Security

Why join our ADT team?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments – best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE – everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus – up to £2,000
• Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work.

What you will do

Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, Access Control systems and CCTV Systems. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

Essential:

• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred:

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

This position is working for our ADT brand. At ADT we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking "what’s next?"

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.

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