Fire Service Engineer

jci; Letchworth; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Travel time paid

Overtime option

Callout payments

Commission scheme

Company vehicle

Tools provided

Uniform & PPE

Holidays 25 days

Pension 7% matched

Training and development

Recognition programmes

Staff referral bonus

Job summary

Johnson Controls is seeking a Service Engineer for Fire systems in the UK. The role involves servicing Fire Alarm Systems to industry standards, diagnosing faults, and delivering exceptional customer service.

You will identify issues early, work safely, and maintain detailed reports while operating within a high-performing team. The position requires driving, physical capability to climb ladders, and relevant industry qualifications.

Qualifications

• Experience in servicing Fire Alarm Systems.
• Ability to identify and rectify faults before escalation.
• Customer-facing experience and professional communication.
• Driving licence required; ability to work at height.

Responsibilities

• Service Fire Alarm Systems to industry standards and provide excellent customer service.
• Identify and rectify problems before they occur and maintain high quality workmanship.
• Complete engineer work reports and checklists accurately and on time.
• Manage time efficiently and prioritise jobs for optimal service delivery.

Skills

Fire alarm expertise

Diagnostic skills

Customer service

Driving license

Safety compliance

Education

Relevant industry qualifications

Job description

Service Engineer - Fire

Why join our team at ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments – best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE – everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus – up to £2,000
• Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.

• Correctly complete Engineer work reports or checklist as appropriate.

What we look for

Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.

Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills.

Had or have previous experience working in a customer facing environment.

Must hold a full clean driving license.

The ability to lift and climb ladders and be comfortable working at height.

Preferred:

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

#RMDFL