Service Engineer

Johnson Controls, Inc.; Newbury; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Travel time + overtime

Callout payments

Commission scheme

Company vehicle

Tools

Uniform

PPE

25 days holiday

Pension matched

Training & career ladder

Recognition programmes

Referral bonus

Funded qualifications

Job summary

Johnson Controls, working with the ADT brand, is seeking a Service Engineer in the UK to service intruder alarms, access control and CCTV systems across a defined region. You will deliver high-quality customer service and maintain industry-leading technical knowledge.

The role offers progression opportunities, paid travel time, optional overtime, generous callout payments, a company vehicle and comprehensive training through our Engineering Career Ladder.

Qualifications

• Experience in Fire & Security industry.
• Driving license required.
• Experience in customer-facing environments.
• Ability to lift and climb ladders.

Responsibilities

• Provide excellent customer service and build effective relationships with customers.
• Service intruder alarms, access control systems and CCTV to relevant standards.
• Work safely and responsibly to avoid injuries and damage.
• Complete engineer work reports, certificates or checklists as appropriate.

Skills

Fire & Security exp

Driving license

Lifting & ladders

Customer facing

Education

18th edition / NVQ / City and Guilds / BTEC / FIA

Job description

Service Engineer - Security

Why join our ADT team?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:

• Competitive salary
• Paid travel time and optional overtime
• Generous callout payments – best in the industry!
• Engineer commission scheme & Sales referral incentives
• Company vehicle, tools, uniform, PPE – everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and access to our Engineering Career Ladder
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus – up to £2,000
• Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work.

What you will do

Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, Access Control systems and CCTV Systems. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

Essential

• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

This position is working for our ADT brand. At ADT we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking “what’s next?”

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.

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