Service Engineer

J&T Business Consulting; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading business consulting firm is seeking an entry-level professional to provide job surveys and aftercare services to their nationwide customers. The role requires strong customer service skills, experience in surveying, and the ability to maintain high-quality standards in service delivery. This position offers a dynamic work environment with opportunities for career growth within a fast-growing business.

Qualifications

• At least one year’s experience in surveying.
• Two years’ experience in windows and doors installation.
• Full European category “B” driving license.

Responsibilities

• Carry out accurate client/customer job site surveys.
• Exceed customer expectations by providing exceptional service.
• Coordinate with the Customer Service Installations Co-ordinator.

Skills

Customer service

Surveying

Problem-solving

Communication

Attention to detail

Tools

Hand-powered tools

Job description

2 days ago Be among the first 25 applicants

The role involves providing job surveys, product servicing, and aftercare services to our nationwide customer base. The goal is to maintain the highest levels of customer service to enable effective, efficient, and cost-effective delivery of quality products and services, following company process standards and operating procedures.

Key Responsibilities

1. Carry out accurate client/customer job site surveys
2. Exceed customer expectations by providing an exceptional and personalized level of service, ensuring high customer satisfaction
3. Coordinate with the Customer Service Installations Co-ordinator on job allocations
4. Ensure customer servicing and aftercare are performed efficiently, accurately, and promptly
5. Maintain accurate service and aftercare records and related paperwork
6. Troubleshoot and resolve service or warranty issues swiftly
7. Collaborate with the Customer Service Installations Co-ordinator on service or warranty issues
8. Work with Production and Product Development to resolve technical issues and suggest improvements
9. Check the quality and quantities of outgoing and incoming components, liaising with Despatch & Goods In Senior Operative for replacements
10. Use pneumatic and electric hand tools
11. Drive safely and courteously at all times
12. Drive over varying distances as required
13. Maintain a professional appearance and wear uniform to standard
14. Keep the vehicle clean and perform regular safety checks, reporting issues to the line manager
15. Meet daily and weekly targets, reporting progress daily
16. Focus on high-quality output in all work

Skills, Experience & Personal Attributes

1. At least one year’s experience in surveying
2. Two years’ experience in windows and doors installation
3. Background in UPVC/window manufacturing is advantageous
4. Familiarity with hand-powered tools is desirable
5. Flexible start and finish times to meet customer needs
6. Full European category “B” driving license
7. Professional driving skills with maturity
8. Self-motivated, focused, and flexible
9. High attention to detail and commitment to quality
10. Ability to work independently and solve problems
11. Strong communication, teamwork, and interpersonal skills
12. Professional, courteous attitude
13. Integrity and honesty
14. Positive attitude towards innovation and change
15. Interest in building a career within a fast-growing business

Additional Information

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Business Consulting and Services