Service Engineer

James Grace; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Night Call

Overtime

Company Vehicle

Holiday 25 days

Pension Aviva

Death in Service

Job summary

James Grace is seeking an experienced Lift Service Engineer to cover a dedicated Surrey and South East London route. The role focuses on planned maintenance, breakdown response, fault-finding and minor repairs across a portfolio of lift equipment.

You will manage your own route, ensuring safety, reliability and compliance while delivering high customer service. The ideal candidate will have NVQ Level 3 in Lift Engineering, 2+ years' experience, strong fault-finding skills and a valid UK driving

Qualifications

• NVQ Level 3 in Lift Engineering – Service, Maintenance or Repair is essential.
• Minimum 2 years' experience as Lift Service/Callout Engineer.
• Full UK driving licence is essential.

Responsibilities

• Carry out planned preventative maintenance across your allocated lift portfolio.
• Attend breakdowns and diagnose electrical and mechanical faults.
• Aim to achieve a high first-time fix rate and minimise equipment downtime.
• Complete minor repairs to maintain lift operation.
• Manage your service route effectively and ensure visits are completed.
• Identify and report additional repair, upgrade or modernisation requirements.
• Accurately record completed works using electronic field management systems.
• Provide professional communication and customer service on site.
• Support neighbouring service territories when required.
• Participate in the night-call rota.
• Maintain high standards of health & safety, compliance and workmanship.

Education

NVQ Level 3 in Lift Engineering – Service, Maintenance or Repair

Minimum 2 years' experience as Lift Service/Callout Engineer

Full UK driving licence

Job description

Lift Service Engineer

Location: Surrey / South East London

Territory: Dedicated Service Route – Surrey & South East London

Job Type: Permanent, Full-Time

Salary: Competitive, dependent on experience + Overtime + Night Call Payments

The Role

An established and growing lift engineering business is looking to recruit an experienced Lift Service Engineer to take responsibility for a service route covering Surrey and the surrounding area.This is a field-based position focused on planned preventative maintenance, breakdown response, fault-finding and minor repairs across a portfolio of lift equipment.

You will manage your own route, ensuring lifts remain safe, reliable and compliant while providing a high standard of service to customers.

Key Responsibilities

• Carry out planned preventative maintenance across your allocated lift portfolio
• Attend breakdowns and diagnose electrical and mechanical faults
• Aim to achieve a high first-time fix rate and minimise equipment downtime
• Complete minor repairs where required to maintain lift operation
• Manage your service route effectively and ensure scheduled visits are completed
• Identify and report additional repair, upgrade or modernisation requirements
• Accurately record completed works using electronic field management systems
• Provide professional communication and customer service while on site
• Support neighbouring service territories when required
• Participate in the night-call rota
• Maintain high standards of health & safety, compliance and workmanship at all times

Experience & Qualifications

• NVQ Level 3 in Lift Engineering – Service, Maintenance or Repair – essential
• Minimum 2 years' experience working as a Lift Service / Callout Engineer
• Strong electrical and mechanical fault-finding ability
• Good technical knowledge across a range of lift equipment
• Previous experience managing an allocated service route/portfolio
• Strong understanding of lift industry health & safety requirements
• Comfortable working independently and managing your own workload
• Customer-focused with good communication skills
• Confident using digital field management systems
• Full UK driving licence – essential

Package & Benefits

• Night Call
  Average 1 in 4 night-call rota, with additional payments made in line with the company's Variable Pay Policy.
• Overtime
  Overtime calculated against your own hourly salaried rate:
  Monday–Saturday: 1.5x hourly rate
  Sundays & Bank Holidays: 2x hourly rate
• Company Vehicle
  Company van and fuel card provided, including pre-approved parking applications on the van.
• Holiday
  25 days' annual leave (January–December), plus the option to purchase an additional 5 days each year.
• Pension
  Aviva pension scheme:
  Employee contribution: 5%
  Employer contribution: 4%
• Death in Service
  Canada Life cover from day one, providing 3x base salary.

Why Apply?

This is an excellent opportunity for an experienced Lift Service Engineer looking for a dedicated Surrey route with an established lift business offering a strong overall package.You'll have the opportunity to manage your own portfolio while benefiting from paid overtime, additional night-call earnings, a company van and fuel card, generous holiday allowance and company pension.