Service Engineer

Getinge; Derby; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to join their Surgical Workplaces service team. This role offers the chance to make a significant impact by ensuring the smooth operation of essential medical devices in hospitals across the UK and Ireland. You will leverage your technical expertise to provide top-notch service, while enjoying a supportive work environment that promotes personal and professional growth. With comprehensive training and a clear progression pathway, this position is perfect for those looking to advance their careers in a dynamic and collaborative setting.

Benefits

Private Healthcare

Travel Allowance

Engineers’ Bonus Scheme

Shopping Discounts via Perkbox

Employee Assistance Programme

Flexible Working Patterns

Electric Company Vehicle

Home Charging Point

Qualifications

• Recognized qualification in Electrical/Electronic/Mechanical Engineering.
• Experience in field-based work with strong organizational skills.

Responsibilities

• Carry out routine testing and mechanical servicing of equipment.
• Provide first-class customer service and maintain communication with teams.
• Organize and prioritize a changing workload effectively.

Skills

Electrical Engineering

Mechanical Engineering

Customer Service

Problem Solving

IT Skills

Communication Skills

Education

City & Guilds Levels 1 & 2 in Engineering

Tools

Microsoft Office

CRM Systems (GForce)

Job description

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Date: May 1, 2025

Location:

Cambridge, GB Derby, GB

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Title: Service Engineer

Area to be worked in: Cambridge/Bury St Edmunds, South East, England

We are looking for a Service Engineer to contribute to our Surgical Workplaces service team.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of medical devices and solutions. Our Service Team is responsible for routine servicing, testing, and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.

You will have the opportunity to make a difference by utilizing your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.

This is a field-based role requiring a self-starter with experience managing your workload. Although mostly independent, you will be supported by regular contact with the Service Office, Service Managers, and our Technical Services Department, which has direct access to Getinge manufacturing sites and extensive technical expertise.

The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers are assessed bi-annually against our bespoke Engineers’ competency-based banding structure, rewarding learning and development.

Day-to-day responsibilities will include:

1. Dealing with customers with first-class interpersonal skills in a courteous and professional manner
2. Carrying out routine testing and mechanical servicing of equipment
3. Problem solving with a practical and logical approach
4. Electrical/mechanical fault finding of equipment
5. Calibration and reporting faulty or out-of-calibration equipment
6. Maintaining stock levels of spare parts for timely responses
7. Producing quality service documentation
8. Maintaining communication with internal departments and managers
9. Following return and non-conformance procedures
10. Organizing and prioritizing a changing workload
11. Out of hours standby on a rota basis
12. Producing accurate reports as required
13. Providing validation reports within specified timeframes
14. Assisting team members as needed
15. Providing sales leads to relevant managers
16. Observing quality system duties and safety requirements

Who you are:

We seek passionate, agile, resilient individuals who take responsibility for their development and aim for excellence. If you thrive in collaborative, diverse, and international teams, value quality, and act responsibly with customers always in mind, we want to hear from you.

What you need:

• A recognized qualification in Electrical/Electronic/Mechanical Engineering (e.g., City & Guilds Levels 1 & 2 or equivalent)
• Experience in field-based work
• IT skills including Microsoft Office; experience with CRM systems like GForce is beneficial
• A strong work ethic and organizational skills
• A positive attitude and willingness to travel and work away from home
• Flexibility and adaptability under pressure
• Excellent communication skills and customer service orientation

What we offer:

We offer a competitive compensation and benefits package supporting your well-being and goals. We provide flexible working patterns and family-friendly policies.

Our benefits include a salary, progression scheme, private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts via Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, supporting physical and mental health and wellbeing.

To meet our CO2 neutrality goal by 2025, travel is limited to essential needs, with up to 80% travel required. We provide an electric company vehicle and home charging point to promote sustainability.

About us

Getinge aims to improve clinical results and workflows in healthcare through innovative products and solutions. Employing over 12,000 people worldwide, our products are sold in more than 135 countries. Reasonable accommodations are available upon request for all candidates.