Service Engineer

Genesis Employment Services Ltd; Coventry; On-site; GBP 35,000 - 52,000; Full time

Job summary

Genesis Employment Services Ltd is seeking a Service Engineer with a Mechanical and Electrical background to support a Coventry-based client. The role involves installing, testing, servicing, and repairing CNC machines, ensuring compliance with specifications and customer requirements.

The position includes overseas travel and requires strong customer service orientation along with hands-on engineering expertise to maintain product performance and reliability in diverse environments.

Qualifications

• Trade-level engineering competencies are required.
• Overseas travel is part of the role.
• Experience with CNC machinery is advantageous.

Responsibilities

• Install, test, service and repair/rebuild CNC machines to specifications and customer requirements.
• Promote machine tool performance, reliability, engineering competencies, and customer service excellence.
• Provide timely technical advice to customers and on-site support at customer premises.
• Evaluate product/service performance in the field and feedback to management.

Skills

Electrical engineering

Mechanical engineering

Customer service

Field service

Education

Trade qualification in engineering

Engineering degree (ME/EE)

Business administration studies

Job description

We are lookingf for a Service Engineer with a background in Mechanical and Electrical Engineering maintainece to join one of our clients who's Head office is based in Coventry

Please note, this role includes oversea travel as part of the role

Duties

• Install, test, service and repair/rebuild CNC machines ensuring the equipment conforms with company operating specifications and customer requirements.
• Promotion of the clients machine tool performance & reliability, engineering competencies and customer service excellence.
• Provides prompt engineering support to customer manufacturing operations relating to the machine tool installation, product performance, operating & maintenance procedures on customer premises.
• Provides timely accurate technical advice to customers.
• Evaluates product/service performance in the field.
• Provides technical inputs into development and evaluation of new products.
• Feeds back intelligence relating to customer needs, product & service performance, competitor product performance and sales activity to management.
• Ensures products conform to customer production & quality requirements.

Experience required

• Engineering competencies to a minimum of trade level
• Tertiary in engineering mechanical or electrical (advantageous)
• Completed studies in business administration (advantageous)
• Customer service engineering experience in a geographically dispersed organization