Service Engagement Navigator

Practice Plus Group; Doncaster; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading healthcare provider is seeking a Service Engagement Navigator in Doncaster. This role involves supporting individuals through the Criminal Justice System, addressing their health needs in a person-centred approach. Ideal candidates should have a Level 3 NVQ/Diploma in Health and/or Social Care and strong communication skills. Join a dedicated team making a real difference to people’s lives.

Benefits

Bespoke induction training

Regional and national career development opportunities

Support from the wider team

Qualifications

• Experience working face to face with service users with a variety of health needs.
• Understanding of multi-disciplinary and multi-agency working.
• Flexible attitude to working arrangements.

Responsibilities

• Support individuals navigating the Criminal Justice System.
• Liaise with police, probation, courts and health services.
• Provide practical support maintaining a program of care.

Skills

Excellent communication skills

Proactive problem solving skills

Understanding of clinical governance

Patient centred values

Education

Level 3 NVQ/Diploma in Health and/or Social Care

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

This is an opportunity you don’t want to miss. At Practice Plus Group we put people’s wellbeing first. Our Health in Justice service line is now expanding into non-Custodial healthcare, a person-centred approach delivered via a solid and consolidated infrastructure aimed to assess individuals’ mental health and neurodiversity requirements, to redirect them to the most appropriate channel. We have an exciting opportunity for a Service Engagement Navigatorto join our team in South Yorkshire.

As a Service Engagement Navigator, you will be involved in the daily support of people across the Liaison and Diversion Service to encourage engagement and help them navigate through the Criminal Justice System. The role is to support access to the full scope of identified health needs, including substance misuse (alcohol and drugs), mental and physical health, homelessness, learning disabilities, exploitation, safeguarding and social care issues.

Location

This role will be based in the Doncaster area with some requirements to travel within South Yorkshire. A driving licence is required.

Hours

8am to 4pm, Monday to Friday.

Salary

This position is full time, working 37.5 hours per week and you will receive a salary of £28,247 to £32,346 depending on experience

Candidates are required to have a Legal right to work in the UK due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing

As aService Engagement Navigator,your responsibilities will vary. You will:

• be part of an extended team working across Liaison & Diversion service
• liaise with a wide range of services such as the police, probation, courts and legal services as well as both inpatient and community health and social care services
• involved in the daily support of people in touch with children and adults, including those from hard-to-reach communities to engage and navigate through the Criminal Justice System
• support access to the full scope of identified health needs, including substance misuse (alcohol and drugs), mental and physical health, homelessness, learning disabilities, exploitation, safeguarding and social care issues
• provide practical support to individuals, maintaining a programme of support, working with their families, advocating and enabling access to agencies including probation services, community-based organisations, clinics, courts, mental health services and hospitals

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course

• Competency framework

• Regional and national career development opportunities

• Our bespoke Learning Management System to address your learning needs

• Support from the wider team

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

What we’ll look for in you

Practice Plus Group are the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. We aim to deliver a truly integrated model that will guide all groups involved in the judicial pathway to provide a more meaningful experience to the individuals involved.

Qualifications, skills and experience required:

• Level 3 NVQ/Diploma in Health and/or Social Care or equivalent experience.
• Experience of working with service users, face to face, with a variety of health needs.
• Understanding of the complexities of multi-disciplinary and multi-agency working
• Excellent communication skills and ability to gain appropriate level of consent
• Understanding of clinical governance, health and safety
• Knowledge of evidence based practice, health promotion, NICE guidelines
• Proactive problem solving skills
• Flexible attitude to working arrangements
• Motivated as an individual and when working in a team
• Patient centred values and ability to promote service user involvement

Our person-centred model is focused on providing meaningful pathways to anyone faced with criminal charges, as well as understanding what triggers and socio-economic circumstances might lead to people offending. We will treat individuals more holistically, focusing on the person and early intervention strategies to reduce risks and improve outcomes.