Receptionist / Patient Healthcare Navigator (Permanent)

Evergreen Group; Boston; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving patient experiences in healthcare. As a Receptionist and Patient Healthcare Navigator, you will play a vital role in creating a welcoming environment for patients. This position offers a unique opportunity to impact lives positively while supporting clinical and management teams in delivering NHS services. With a commitment to employee well-being, this dynamic team provides excellent work-life balance and numerous benefits, including generous holiday, training support, and health initiatives. Embrace the chance to grow in a caring and inclusive environment.

Benefits

25 days holiday plus bank holidays

Excellent work/life balance

Clinical progression

Training cost support

Full indemnity cover

NHS Discount & Support Schemes

Employee Assistance Program

Sick Pay

Enhanced maternity and paternity leave

Salary sacrifice electric car scheme

Qualifications

• Experience in clerical and administrative roles is essential.
• Must be able to work independently and as part of a team.

Responsibilities

• Provide high-quality administration and patient support.
• Be the first point of contact for patients and visitors.

Skills

Clerical and administrative work

Analytical thinking

Customer service

Teamwork

Sensitivity and assertiveness

Job description

Job Details

• Receptionist / Patient Healthcare Navigator

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients; you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy, and tact.

This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient-committed team.

Who we are

We are a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience.

Benefits

• 25 days holiday plus bank holidays
• Excellent work/life balance
• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Healthcare cash plan
• Cycle to work scheme
• Charitable giving scheme
• An extra day off to celebrate your birthday
• Occupational Health Support

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client-facing/customer service position
• Be motivated and able to work independently

We are an inclusive employer; if you require any adjustments during the recruitment process, we will be more than happy to help. Please contact us.