Service Development Manager

Baxter; Reading; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Support for Parents

Continuing Education/ Professional Dev

Employee Health & Well-Being Benefits

Paid Time Off

2 Days a Year to Volunteer

Job summary

Baxter is seeking a commercially driven Service Development Manager to grow our OPAT and Desferrioxamine homecare services across a high-value NHS territory. You will identify, develop and secure new business opportunities, expand patient access, and build strategic partnerships with NHS stakeholders, working cross-functionally to deliver growth and excellent patient outcomes.

You will lead pipeline development, negotiate with NHS customers, and drive service adoption while collaborating with

Qualifications

• Experience in healthcare sales and NHS-facing roles.
• Proven ability to generate new business and manage a sales pipeline.
• Experience selling services or solutions, not just products.
• ABPI qualification.
• OPAT/infusion/homecare or related clinical services knowledge.

Responsibilities

• Develop territory growth plans to increase patient numbers and revenue.
• Build and manage a strong NHS business development pipeline.
• Develop relationships with key NHS stakeholders including Consultants, Pharmacists, Leads, Procurement and Commissioners.
• Lead commercial discussions to secure new service adoption and expand existing accounts.
• Act as the primary commercial contact for OPAT homecare services within the territory.
• Work cross-functionally with Clinical, Pharmacy, Patient Services and Operations teams to support service delivery and customer satisfaction.
• Present service performance and growth opportunities during customer review meetings.
• Monitor NHS market trends and competitor activity to identify growth opportunities.

Skills

NHS experience

Business development

Sales pipeline

Stakeholder management

ABPI qualified

OPAT experience

Job description

As a member of Baxter's sales team, you'll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You'll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you'll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams.

• Support for Parents
• Continuing Education/ Professional Development
• Employee Health & Well-Being Benefits
• Paid Time Off
• 2 Days a Year to Volunteer

Success Profile

What makes a successful Sales Professional at Baxter? Take a look at some of the top traits we're looking for and see if you're a fit.

• Stakeholder Insight and Influence
• Sales Solution Identification and Development
• Negotiation Skills
• Strategic Planning
• Managing and Coaching

Ownership of the Business, Baxter Homecare Services is seeking a commercially driven Service Development Manager to grow our OPAT and Desferrioxamine homecare business across a high-value NHS territory.

This role is responsible for driving the growth of Baxter Homecare Services' OPAT business across a high-value NHS territory. The Service Development Manager will identify, develop and secure new business opportunities, expand patient access to OPAT services, and build strategic partnerships with NHS stakeholders. Working cross-functionally across commercial, clinical and operational teams, the role will deliver sustainable growth whilst ensuring excellent patient and customer outcomes.

• Develop and execute a territory growth plan to increase patient numbers, revenue and market share.
• Build and manage a strong pipeline of NHS business development opportunities.
• Develop relationships with key stakeholders including Consultants, Pharmacists, OPAT Leads, Procurement Teams and Commissioners.
• Lead commercial discussions to secure new service adoption and expand existing accounts.
• Act as the primary commercial contact for OPAT homecare services within the territory.
• Work cross-functionally with Clinical, Pharmacy, Patient Services and Operations teams to support service delivery and customer satisfaction.
• Present service performance and growth opportunities during customer review meetings.
• Monitor market trends and competitor activity to identify growth opportunities. ABPI qualified.
• Proven business development or sales experience within healthcare, homecare or clinical services.
• Demonstrated success generating new business and managing a structured sales pipeline.
• Experience selling services or solutions rather than purely products.
• Strong experience working with NHS customers and navigating complex stakeholder environments.
• Excellent communication, influencing and relationship-building skills.

Desirable Experience

• OPAT, infusion, homecare or broader clinical services experience.
• Knowledge of NHS procurement and commissioning processes.
• Experience growing services within NHS Trusts and healthcare organisations.

This is where your work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride.

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Andrea - after joining Baxter as a Customer Service Specialist, Andrea was promoted last year to Territory Manager. "Baxter's culture is one of inclusivity, respect and acceptance for one another, regardless of religious, political or sexual orientation. There is immense support that starts all the way at the top of the organization, including the creation of \"Best Place to Work\" for all employees."

Meet Paula - she has been with Baxter for 17 years and works as a Sales Specialist in Ireland. "In Baxter we are encouraged to extend our competencies and experiences through ongoing feedback, experiences and regular training. Personal development to achieve career aspirations is actively encouraged, and as a result, I recently secured an internal promotion which was actively supported by my manager and the wider Baxter team."

• Growth in patient numbers and territory revenue.
• Expansion of Baxter's OPAT services within NHS customers.
• A healthy pipeline of new business opportunities.
• Strong, trusted relationships with key NHS stakeholders.
• Continued market share growth through service-led selling and customer partnership.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance