Service Desk Technician I - Multiplatform IT Support

Milestone Technologies, Inc.; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Milestone Technologies, Inc. in the United Kingdom is hiring a Service Desk L1 Technician to support IT operations and application support.

You will be the first point of contact for internal IT requests, providing hardware, software and account assistance across Mac, Windows and Linux environments, while maintaining high standards of customer service. The role emphasizes fast-paced, high-pressure environments, onboarding of new hires, and collaboration with vendors.

Qualifications

• Previous customer service experience.
• Strong troubleshooting skills for Mac, Windows, and Linux environments.
• Familiarity with Crestron, Extron, Revolab, and video conferencing technologies.
• Excellent interpersonal communication and ability to simplify complex issues.
• Self-motivated, detail-oriented, and able to work in a team.

Responsibilities

• Act as the primary contact for all internal IT support requests.
• Provide hardware, software, and account support to end users on various devices.
• Troubleshoot Mac, Windows, and Linux issues via service desk channels and Jira.
• Set up mobile devices, VPN, email, and network access for users.
• Onboarding administration and provisioning of new hire hardware.
• Collaborate with vendors for procurement and services.
• Perform network troubleshooting and assist with AV equipment.

Tools

Active Directory

Google Apps

Cloud storage

Terminal commands

Video conferencing tools

Job description

Milestone Technologies, Inc. in the United Kingdom is hiring a Service Desk L1 Technician to support IT operations and application support.

You will be the first point of contact for internal IT requests, providing hardware, software and account assistance across Mac, Windows and Linux environments, while maintaining high standards of customer service. The role emphasizes fast-paced, high-pressure environments, onboarding of new hires, and collaboration with vendors.