Service Desk Technician - Hybrid, Training & Career Growth

Thompson & Terry; Oxford; Hybrid; GBP 26,000 - 44,000; Full time

Benefits offered by this job

On-site gym

Fully funded certifications

Structured training programme

Job summary

Thompson & Terry Recruitment are delighted to be working with a long-standing client to recruit a Service Desk Technician in Oxford with hybrid working (3 days in the office, 2 days at home). You will be the first point of contact for clients, diagnosing and resolving technical issues, and managing support requests through the Service Desk platform to ensure high-quality service.

This role offers structured training programmes, fully funded certifications and a clear progression framework, with

Qualifications

• Experience in IT support, service desk, and helpdesk environments.
• Strong customer service skills and clear communication.
• Familiarity with Microsoft 365 and networking concepts.

Responsibilities

• Diagnose and resolve technical issues for clients.
• Manage support requests through the Service Desk platform.
• Collaborate with colleagues to deliver excellent service.
• Assist with software and hardware deployments.

Skills

IT Support

Service Desk

Helpdesk

Technical Support

Customer Service

Microsoft 365

Networking

Managed Services

IT Technician

Job description

Thompson & Terry Recruitment are delighted to be working with a long-standing client to recruit a Service Desk Technician in Oxford with hybrid working (3 days in the office, 2 days at home). You will be the first point of contact for clients, diagnosing and resolving technical issues, and managing support requests through the Service Desk platform to ensure high-quality service.

This role offers structured training programmes, fully funded certifications and a clear progression framework, with