Service Desk Technician – 35h Fixed-Term ICT Support

Ayrshire College; Ayr; On-site; GBP 27,000 - 33,000; Full time

Job summary

Ayrshire College is looking for a Service Desk Technician to join our Digital Services team on a temporary basis at Ayr Campus. You will provide first-line ICT support and deliver courteous, patient customer service to students and staff across campuses.

Ideally educated to NC level in ICT, but more important is knowledge of ICT services and the ability to work with a wide range of people. In return, we offer a friendly, supportive environment with development opportunities and informal

Qualifications

• First-line ICT support experience.
• Strong customer-service orientation and communication skills.
• Knowledge of ICT services and ability to work with diverse people.

Responsibilities

• Provide first-line ICT support to students and staff.
• Help resolve incidents and service requests in a timely manner.

Skills

Customer service

First-line support

Education

NC level in ICT

Job description

Ayrshire College is looking for a Service Desk Technician to join our Digital Services team on a temporary basis at Ayr Campus. You will provide first-line ICT support and deliver courteous, patient customer service to students and staff across campuses.

Ideally educated to NC level in ICT, but more important is knowledge of ICT services and the ability to work with a wide range of people. In return, we offer a friendly, supportive environment with development opportunities and informal