Service Desk Technician

North East Derbyshire District Council; Wingerworth; On-site; GBP 18,000 - 26,000; Full time

Job summary

North East Derbyshire District Council is seeking a Service Desk Technician to join our Joint ICT Service Desk. You will work with experienced professionals, gain hands-on experience, and develop valuable skills for success.

Key responsibilities include providing second-line desktop support and contributing to projects such as Windows Autopilot, MS Endpoint Manager, and MS SharePoint. You will join a friendly, knowledgeable, professional team and learn quickly on the job.

Job description

As a Service Desk Technician at North East Derbyshire District Council you will have the chance to work alongside experienced professionals, gain hands on experience, and develop valuable skills that will set you up for success. Our Joint ICT Service Desk is responsible for much more than call logging and first-line support. We work across traditional ICT boundaries by providing second-line desktop and project support and also have responsibility for many key ICT systems. The postholder will have the opportunity to:

• undertake training in new technologies,
• contribute to current projects including Windows Autopilot, MS Endpoint Manager, and MS SharePoint,
• and join a friendly, knowledgeable, and professional team.

Taking a flexible, and pro‑active approach to your workload is essential together with the ability to learn quickly on-the-job. Interpersonal skills are just as important as technical and problem‑solving skills. The post holder will be required to work efficiently as a member of a busy Service Desk team.