SERVICE DESK TECHNICIAN

Arcas Technology Ltd; Tandridge; On-site; GBP 33,000 - 36,000; Full time

Job summary

Arcas Technology Ltd in Caterham is seeking a Service Desk Technician to provide deskside and remote support for end-users, resolving hardware, software, and network issues to keep business systems running smoothly.

You'll install and maintain desktops, laptops and mobiles, manage Active Directory, Office 365 and Intune, and collaborate with procurement for upgrades, with a focus on security and user training.

Qualifications

• Provide deskside and remote technical support to end-users.
• Install, configure, and maintain desktops, laptops and peripherals.
• Manage user accounts and permissions in Active Directory.
• Assist deployment and management of Office 365 applications and services.
• Troubleshoot Windows operating systems, including patching and updates.
• Support endpoint management tools such as Intune.
• Conduct regular hardware audits and coordinate with procurement for upgrades.
• Provide training and guidance to end-users on IT policies and tools.
• Document incidents, resolutions and best practices in the knowledge base.

Responsibilities

• Provide deskside and remote support to end-users.
• Install, configure and maintain desktops, laptops and peripherals.
• Manage user accounts and permissions in Active Directory.
• Assist deployment and management of Office 365 applications and services.
• Troubleshoot Windows operating systems, including patching and updates.
• Support endpoint management tools such as Intune and Endpoint Manager.
• Conduct hardware audits and coordinate with procurement for upgrades.
• Provide training and guidance to end-users on IT policies and tools.
• Document incidents, resolutions and best practices in the knowledge base.

Skills

Windows

Azure

Active Directory

Group Policy

DHCP

DNS

Office 365

Intune

Endpoint Manager

Tools

Intune

Endpoint Manager

Job description

Vacancy Detail

Service Desk Technician

Arcas Technology is partnered with a leading Construction company based in Surrey who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis.

Responsibilities:

• Provide deskside and remote technical support to end-users, resolving hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, ensuring optimal performance and compliance with company standards.
• Manage user accounts and permissions in Active Directory, including setting up new users, resetting passwords, and troubleshooting access issues.
• Assist with the deployment and management of Office 365 applications and services, ensuring seamless integration across devices.
• Troubleshoot and resolve issues related to Windows operating systems, including patching, updates, and performance optimisation.
• Support and maintain endpoint management tools such as Intune, ensuring devices comply with security policies.
• Conduct regular hardware audits and coordinate with procurement for replacements or upgrades.
• Provide proactive and reactive technical assistance to on-site staff, including troubleshooting hardware issues, software errors, and connectivity challenges.
• Document incidents, resolutions, and best practices in the company’s knowledge base for future reference.
• Offer basic training and guidance to end-users on IT policies, systems, and tools to improve efficiency and reduce recurring issues.

Key Skills & Experience:

• Windows
• Azure
• Active Directory, Group Policy, DHCP, and DNS
• Office 365
• Remote working technologies – e.g. DirectAccess / VPN / Intune
• Endpoint Manager

Location: Caterham | Salary: £33000 - £36000 per year | Job type: Permanent