Service Desk Technician

In Technology Group; Chester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A well-established Managed Service Provider is seeking a Service Desk Technician to deliver exceptional IT support to clients in Chester. In this dynamic role, you'll be the first point of contact for troubleshooting technical issues and ensuring smooth IT operations. Your expertise in Windows OS, Microsoft 365, and networking will be crucial as you manage support tickets and assist with IT projects. This position offers an excellent opportunity to grow in a supportive environment, with additional benefits such as certification investment and recognition awards. If you're passionate about IT and customer service, this role is perfect for you.

Benefits

Certification investment & training

Monthly and annual recognition awards

Workplace Pension Scheme

Overtime available

Qualifications

• Experience in a service desk or IT support role is essential.
• Strong knowledge of Windows OS and Microsoft applications required.

Responsibilities

• Provide 1st line support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues effectively.

Skills

IT Support

Problem-Solving

Communication Skills

Windows OS

Microsoft 365

Active Directory

Networking Skills (WAN/LAN/DNS/DHCP)

Education

IT Certifications (MS, CompTIA, ITIL)

Tools

Remote Support Tools

Job description

Role: Service Desk Technician

Industry: Managed Service Provider (MSP)

Location: Chester, Cheshire

Salary: up to £27,000 DOE

Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester is looking for a Service Desk Technician to join their growing team.

In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs.

MSP Experience is highly desired

What you’ll be doing:

1. Providing 1st line support via phone, email, and remote tools
2. Troubleshooting hardware, software, and network issues
3. Escalating complex cases to senior engineers when necessary
4. Contributing to the development of knowledge-based articles
5. Managing support tickets and ensuring timely resolutions
6. Assisting senior team with IT projects
7. Hardware builds and assisting with system upgrades, installations, and configurations

What you’ll need:

1. Experience in a service desk or IT support role
2. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory
3. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches
4. Excellent problem-solving and communication skills
5. Ability to work under pressure and manage multiple tasks
6. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus

Benefits:

1. Certification investment & training
2. Monthly and annual recognition awards
3. Workplace Pension Scheme
4. Overtime available

If you’re looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration.

Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer